Customer Loyalty

Beyond the call bell, integrated systems are the new nervous system of modern hospitals, boosting patient safety, staff efficiency, and overall care.

An Oklahoma firm launched a new AI platform that predicts how messages will land county by county, aiming to revolutionize communications strategy.

The coatings giant secured John Deere's highest supplier rating and was named Supplier of the Year, signaling deep strategic partnership and market leadership.

China's youth-focused video platform Bilibili reports a strong Q1, achieving net profit fueled by a 30% surge in ad revenue and record user engagement.

CRM firm Splio moves its co-CEO to Barcelona, leveraging its new AI platform to capture the booming digital market in Spain, Portugal, and Italy.

Amid shrinking margins and evolving buyer demands, experts reveal how a new F&I philosophy focused on relationships and tech is key to dealership survival.

SponsorCX's latest funding round signals a major shift in the $100B+ sponsorship industry, as AI platforms replace spreadsheets and demand real ROI.

Mohammad Khadar was just named IHOP's Franchisee of the Year. Here's how he built a multi-state dining empire on a foundation of hospitality and strategy.

A new survey shows travelers are so fed up with airport lines and bag fees that a majority are now willing to ship their luggage ahead to their destination.

A senior living provider is expanding a real-time tracking system after it cut overnight falls by 50%, heralding a new era of proactive, data-driven elder care.

Age-tech leader SafelyYou hires strategy veteran Joelle Poe, signaling a major push to redefine senior living with advanced AI and person-centered care.

Ford unveils seven new vehicles for Europe, betting on smart software for vans and a mix of hybrid and electric power to challenge the EU's EV-only future.

Natrol launches Ultra Sleep and Energy, partnering with Calm and Michelle Monaghan in a bold move to connect restorative rest with daytime vitality.

Forter appoints retail veteran Jennifer Howard as its first Chief Merchant, a strategic move to embed merchant insights directly into its AI platform.

A new digital intelligence platform from Luxury Roundtable aims to arm professionals with human insight to navigate a complex and rapidly evolving luxury sector.

ThredUp reports a 15% revenue jump and a record 1.71 million active buyers, raising its 2026 forecast despite a wider net loss from growth investments.

As consumers tune out online ads, companies are rediscovering the power of human connection. Smart Circle's expansion signals a major shift back to face-to-face.

The iconic retailer is targeting the next generation with an ASMR-inspired, tactile campaign, blending digital creator culture with in-store experiences.

New research reveals food and beverage brands are misallocating ad spend by targeting a non-existent average consumer, ignoring three distinct buyer types.

Elite Robots' new RoboBarista serves up lattes with intricate art and custom prints. Is this the future of coffee or a threat to your local barista?