Customer Loyalty

Online agency Cruisebound has launched a visual search tool, aiming to disrupt how travelers discover and book cruises with an intuitive map interface.

How has one bank won the top J.D. Power award 12 times? A deep dive into United Community's winning strategy in a challenging financial landscape.

China Mobile Hong Kong's premium club partners with Art Basel for a digital art debut, signaling a telco's bold move into the luxury cultural landscape.

As AI reshapes the $10 trillion wellness industry, one franchise doubles down on an old-school approach: human empathy. But can it truly compete?

A new report reveals the five structural forces, from AI to M&A, that are fundamentally rebuilding the financial services industry for 2026 and beyond.

A new partnership embeds AI-powered loyalty tools into POS terminals, giving small businesses a seamless way to compete with major retail chains. No app needed.

The strategic acquisition creates the industry's first end-to-end intelligence service, linking device hardware choices directly to customer satisfaction.

With 2M recommendations, Aetrex's FitAI is changing how we buy shoes, boosting retailer profits and promising consumers the perfect fit. What's next?

As consumer searches move online, visibility is everything. Car washes are now turning to digital tools to win the battle for local customers on Google Maps.

New research reveals a major disconnect: consumers, led by Gen Z, crave sustainable dining, but the foodservice industry is struggling to keep up.

Medallia's sustained leadership in Gartner's VoC report highlights its AI-driven strategy for turning customer feedback into real business growth.

After a massive stock drop, ODDITY Tech signals confidence with an expanded $200M share buyback. Is it a sign of value or a maturing growth story?

A new Brand Intelligence System promises to end the struggle between speed and strategy, helping founders build consistent, scalable brands with AI.

As the aesthetics industry booms, a new fractional CFO service aims to solve the growing financial pains and margin crisis facing practice owners.

A new book by marketing and referral experts offers a systematic approach for organic growth, blending referral psychology with AI-powered intent data.

IPC Shopping Centre's Raya campaign ditches festive grandeur for 'Lagom,' blending Swedish balance with Malaysian tradition to celebrate life's small victories.

For the second year, First Financial is one of Gallup's best workplaces. We explore how this translates to a competitive edge and community impact.

Celebrating 100,000 home sales, Godrej Properties gifted a family a free home, a move that redefines brand loyalty in India's real estate market.

Amperity appoints veteran CMO Bridget Perry to lead its push as companies seek real ROI from AI, betting on her experience to scale its data cloud.

After a strategic bankruptcy, the iconic Blackboard brand is back. Now debt-free and refocused, it's poised to challenge the EdTech market once again.