Customer Loyalty

MSC Cruises' new AI photobook service redefines souvenirs, aiming to boost loyalty and revenue while raising questions about the future of travel tech.

As OneWater Marine sets its Q2 earnings date, investors watch to see if its strategy can navigate high interest rates and changing consumer habits.

A new partnership integrates Extole's referral engine into Candescent's digital banking platform, offering 1,300 FIs an automated customer acquisition tool.

Spectrio's new Intelligent Engagement Suite combines sight, sound, and scent to combat vendor fatigue and redefine the in-store customer journey.

As UK shoppers value full shelves over low prices, Iceland Foods bets on advanced AI to fix its supply chain and redefine grocery retail loyalty.

A new report reveals a massive gap: AI-powered marketers see 75% higher ROI, yet most firms lag behind due to key challenges in tech, data, and skills.

A new Texas conference signals a move beyond lead generation, uniting industry leaders to teach long-term customer retention and lifetime value strategies.

Kotak Life ranked 2nd for customer experience with a top-tier NPS of 60, linking its digital-first strategy to its recent ₹1 lakh crore AUM milestone.

Matmut Group shatters records with a 56% profit surge, but its transformative acquisition of KOREGE signals a major strategic shift into savings and protection.

The travel club adds diverse Mexican, Dominican, and Jamaican properties, signaling a strategic bet on the booming, experience-driven all-inclusive market.

Nearly half of Cornerstone Capital Bank's loan officers are top national producers. We unpack the powerful support system that fuels this industry-leading success.

Following a strong earnings report, Rezolve AI's CEO Dan Wagner has acquired 9 million shares, signaling deep insider confidence in its vision.

Riding the wave of an Oprah endorsement, D2C powerhouse GOAT Foods lands a strategic credit facility to refinance debt and accelerate its rapid growth.

Vitamix's new commercial blending system targets foodservice woes with a versatile, high-power unit designed for consistency and ease of use.

The boutique hotel chain unveils its new "Where Stays Become Stories" tagline, launching a guest-driven campaign to capture the power of emotional branding.

KFC enters the value wars with its new Box Feasts, betting that an 'irrational amount of chicken' is the key to winning over budget-conscious diners.

A new three-season deal with the Timberwolves and Lynx sees baby gear brand Joie invest in community, equity, and a new model for family-focused partnership.

As Mochi Health takes the stage at a top women's health summit, a look behind the PR reveals a company battling rapid growth and customer complaints.

Online agency Cruisebound has launched a visual search tool, aiming to disrupt how travelers discover and book cruises with an intuitive map interface.

How has one bank won the top J.D. Power award 12 times? A deep dive into United Community's winning strategy in a challenging financial landscape.