Customer Loyalty

SailGP’s 100 km/h catamarans are coming to Victoria Harbour. We explore the tech, Amex's premium strategy, and Hong Kong's push for mega-event dominance.

Listrak and SiteVibes have united real-time loyalty signals with cross-channel execution, offering a blueprint for the future of retail personalization.

Capriotti's turns its 50-year-old Thanksgiving sandwich into a manufactured holiday, revealing a masterclass in first-party data acquisition and franchise scaling.

A new partnership between Cardlytics and Gen Z platform Rove signals a strategic shift in the $6.7 billion card-linked offer market.

America First Credit Union's new Vegas Golden Knights debit card goes beyond team pride, revealing a calculated strategy for regional banking dominance.

From a scrappy Southern California garage to a 182-acre Texas proving ground, Rhino USA's ten-year evolution reveals the new playbook for omni-channel retail.

Veridian Credit Union leverages its cooperative model to secure the No. 1 national ranking in Callahan & Associates' Return of the Member Index for Q2 2026.

A new survey reveals 63% of shoppers will let AI pick brands for a 20% discount, but strict fears over fraud and liability halt autonomous checkout.

BKV Energy recently swept consumer awards across Texas. We explore how their transparent approach and vertical integration are shaking up the deregulated market.

Raddish Kids secures its sixth USA TODAY 10BEST award. We explore the developmental benefits and business strategies driving this DTC subscription success.

Agoda's 2026 data reveals Tokyo as Asia's most revisited city, driven by currency shifts, while secondary hubs like Fukuoka reshape regional travel loyalty.

New research reveals 64% of shoppers abandon retailers after poor deliveries. Why outsourcing the last mile might be e-commerce's biggest blind spot.

A new mobile-exclusive shopping event offers up to 28% cash back, but the real story is the strategic battle to bypass search engines and own your smartphone.

United Airlines and DISH are leveraging Starlink to bring live football to the skies. But the real story is the battle for passenger loyalty and connection.

Silversea's new suite tiers reveal the hidden logistical networks and yield algorithms driving the future of ultra-luxury expedition travel.

Amid fierce competition, Travel Answers launches its BOOK26 incentive to capture the late 2026 travel boom, banking on a 35-year evolution and a hybrid advisor model.

Factor4's partnership with Shopley signals a major shift in Canadian retail tech. This alliance bets on unified commerce to win over merchants and shoppers.

Behind the deep discounts of its 'Week of WOW' lies Southwest's boldest move yet to redefine value and secure its future in a rapidly changing sky.

Over half of UK shoppers now abandon retailers with poor returns policies. This is forcing a strategic pivot from viewing returns as a costly headache to an opportunity.

A new report reveals 84% of NFL bettors make live bets, despite preferring pre-game wagers. This exposes a volatile market where loyalty is fleeting.