Customer Loyalty

A small-town medical spa is investing in cutting-edge tech for body, bladder, and brain. Is this the future of healthcare or a high-stakes gamble?

Netflix's expanded iHeartMedia deal isn't just about more shows; it's a calculated move to conquer daytime viewing and redefine streaming engagement.

An obscure independent is polling at 7% in Florida's gubernatorial race. It’s a market signal that voter frustration with economic pain is reaching a tipping point.

A small Ohio company's new device aims to solve the hotel industry's biggest tech problem, challenging giants and reshaping the economics of guest loyalty.

The fast-food giant is refinancing its debt at a much higher interest rate. Is this a savvy move to optimize its balance sheet or a costly sign of trouble?

A new cybersecurity mandate is cleaving the defense industry in two. Vistra's recent certification highlights a growing chasm between the compliant few and the unprepared many.

A new study reveals 99% of European firms feel pressure to scale AI in customer experience, but only 38% have governance, risking trust and compliance.

A 76-year-old demolition firm's local award reveals a tectonic shift: in the modern economy, even heavy industry is built on a foundation of online reviews.

Shake Shack appoints retail veteran Christiane Pendarvis, signaling a strategic pivot to digital commerce and omnichannel growth to fuel its next expansion phase.

A new book signals a major shift in the veterinary industry, where AI-driven strategy is becoming the key to survival and growth in a competitive market.

As Singapore's non-bank lending space heats up, Bizcap unveils a lucrative loyalty program. Is this a game-changer for SME funding or just a costly gambit?

While firms spend billions on tech, a new book argues the biggest data breaches stem from leadership gaps and process failures. Is your boardroom the real front line?

FCPT's latest acquisition seems minor, but it reveals a powerful strategy for navigating economic uncertainty by targeting essential, service-based real estate.

WestJet's upcoming exclusive partnership announcement signals a major strategic pivot. What does this move mean for the airline, its Calgary home, and travelers?

An award for customer service in payments? Basys just proved it's possible. We dissect the metrics and culture that are setting a new industry standard.

As AI transforms healthcare, ECLAT Health Solutions secures the coveted HITRUST r2 certification, setting a new benchmark for data protection and trust.

One year in, Brazil's Pix Automático isn't just a new payment tool. It's a market maker, bringing millions of new consumers to the global digital economy.

Sands China's top S&P Global rankings aren't just for show. We dissect how their ESG strategy creates a resilient business model and a blueprint for the industry.

MoneySimpler's new AI platform unites crypto, forex, and stocks for retail investors. Is this the future of trading or a new frontier of risk?

A top industry award reveals it's not just Laserfiche's new agentic AI that drives a 99% renewal rate, but a deep-seated culture of customer partnership.