Customer Loyalty

As UK shoppers value full shelves over low prices, Iceland Foods bets on advanced AI to fix its supply chain and redefine grocery retail loyalty.

A new report reveals a massive gap: AI-powered marketers see 75% higher ROI, yet most firms lag behind due to key challenges in tech, data, and skills.

A new Texas conference signals a move beyond lead generation, uniting industry leaders to teach long-term customer retention and lifetime value strategies.

Kotak Life ranked 2nd for customer experience with a top-tier NPS of 60, linking its digital-first strategy to its recent ₹1 lakh crore AUM milestone.

Matmut Group shatters records with a 56% profit surge, but its transformative acquisition of KOREGE signals a major strategic shift into savings and protection.

The travel club adds diverse Mexican, Dominican, and Jamaican properties, signaling a strategic bet on the booming, experience-driven all-inclusive market.

Nearly half of Cornerstone Capital Bank's loan officers are top national producers. We unpack the powerful support system that fuels this industry-leading success.

Following a strong earnings report, Rezolve AI's CEO Dan Wagner has acquired 9 million shares, signaling deep insider confidence in its vision.

Riding the wave of an Oprah endorsement, D2C powerhouse GOAT Foods lands a strategic credit facility to refinance debt and accelerate its rapid growth.

Vitamix's new commercial blending system targets foodservice woes with a versatile, high-power unit designed for consistency and ease of use.

The 16th Malaysia Gifts Fair launches with plans for its largest event yet, focusing on sustainable gifting and cementing Malaysia's role as an ASEAN hub.

The boutique hotel chain unveils its new "Where Stays Become Stories" tagline, launching a guest-driven campaign to capture the power of emotional branding.

KFC enters the value wars with its new Box Feasts, betting that an 'irrational amount of chicken' is the key to winning over budget-conscious diners.

A new three-season deal with the Timberwolves and Lynx sees baby gear brand Joie invest in community, equity, and a new model for family-focused partnership.

Merz Aesthetics secures key EU approvals for its BELOTERO® Balance filler, offering a precise, evidence-backed solution for tired eyes and forehead lines.

As Mochi Health takes the stage at a top women's health summit, a look behind the PR reveals a company battling rapid growth and customer complaints.

Online agency Cruisebound has launched a visual search tool, aiming to disrupt how travelers discover and book cruises with an intuitive map interface.

How has one bank won the top J.D. Power award 12 times? A deep dive into United Community's winning strategy in a challenging financial landscape.

China Mobile Hong Kong's premium club partners with Art Basel for a digital art debut, signaling a telco's bold move into the luxury cultural landscape.

As AI reshapes the $10 trillion wellness industry, one franchise doubles down on an old-school approach: human empathy. But can it truly compete?