The Loyalty Metric: How Customer Trust is Redefining Tech Leadership

MILPITAS, CA – July 20, 2026 – In an industry often measured by market share and billion-dollar valuations, a different kind of metric is quietly signaling a shift in what it means to lead. 42Gears, a provider of Unified Endpoint Management (UEM) solutions, has announced a three-year streak of exceptionally high Net Promoter Scores (NPS)—a direct measure of customer loyalty. The company’s achievement offers a compelling look into the systems that build trust between technology providers and the organizations that depend on them, moving beyond product features to the core of corporate responsibility: delivering on a promise.

With reported NPS scores of 66.20 in 2024, a peak of 77.20 in 2025, and a sustained 75.90 this year, 42Gears is showcasing a level of customer advocacy that many of its larger competitors have yet to reach. This isn't just a corporate victory; it's a data point that speaks volumes about the evolving priorities of the modern enterprise. In an age of unprecedented technological complexity, reliability and partnership are becoming the most valuable assets.

Decoding the Numbers: What a “World-Class” Score Really Means

To understand the weight of these figures, one must first understand the NPS framework. It’s a simple but powerful system that asks customers a single question: “How likely are you to recommend this product or service to a friend or colleague?” A score above 50 is considered excellent, while anything exceeding 70 is deemed “world-class.” For context, the average NPS for B2B software and SaaS companies often hovers between 30 and 41. Scores for some of the largest players in the UEM space, such as VMware and Microsoft, have been publicly reported in the 30s.

Seen through this lens, 42Gears’ performance is not merely impressive; it’s an outlier. Maintaining a score in the mid-70s for two consecutive years suggests a deep and consistent alignment with customer needs. It indicates that the company is creating more “Promoters”—loyal enthusiasts who champion the brand—than “Detractors.” This level of satisfaction is a powerful economic engine, driving retention and organic growth in a market where the cost of acquiring new customers is perpetually rising.

While other competitors, such as SOTI, have also reported exceptionally high NPS figures, the sustained trend from 42Gears validates its strategy in a fiercely competitive landscape. It suggests that even without the market-share dominance of industry titans, a company can build a formidable moat through operational excellence and an unwavering focus on the user experience.

The Ground Game: From Complex Tech to Human-Centric Support

The question, then, is what drives this intense loyalty? According to the company, the answer lies in a commitment to fundamentals that are often overlooked in the race for innovation: responsive customer support, intuitive design, and continuous, practical product enhancements. For the IT administrators on the front lines, these are not abstract concepts. They are the difference between a crisis averted and a weekend lost to troubleshooting.

The modern digital workplace is a sprawling, often chaotic ecosystem of devices. Laptops, smartphones, rugged scanners in a warehouse, and tablets in a hospital all need to be managed, secured, and updated. This is the challenge UEM platforms were built to solve. A high NPS score in this field is a direct reflection of reduced friction. It signifies a platform that empowers IT teams rather than burdening them, allowing them to support the workforce efficiently.

This is particularly critical for what 42Gears calls “frontline identity and access management.” The success of industries like retail, logistics, manufacturing, and healthcare hinges on workers who are not tethered to a desk. Providing these employees with secure, seamless access to digital tools on a variety of devices—many of them shared—is a complex security and operational puzzle. A solution that is easy to use and backed by reliable support becomes a critical enabler of productivity and, by extension, community well-being.

A Shifting Battlefield for Enterprise Technology

42Gears’ success story is unfolding against the backdrop of a fundamental transformation in how we work. The shift to hybrid models has permanently altered the corporate landscape, accelerating the need for robust systems that can manage and secure a distributed workforce. This has elevated the importance of UEM from a niche IT tool to a cornerstone of modern business strategy.

As organizations grapple with this new reality, they are increasingly looking for partners, not just vendors. The market is maturing beyond a simple feature-for-feature race. Today, the conversation is about the digital employee experience (DEX), zero-trust security architecture, and the simplification of complex IT stacks. Companies that can deliver on these fronts are poised to lead the next chapter of enterprise technology.

The company’s emphasis on supporting a wide array of operating systems—from Android and iOS to Windows and Linux—and its foundation in “zero trust” principles demonstrate an alignment with these macro trends. The principle of “never trust, always verify” is no longer a niche cybersecurity concept; it is essential for protecting data in a world without traditional network perimeters. By integrating this philosophy into its platform, 42Gears is addressing a core anxiety for today’s IT decision-makers.

A Strategy Built on User Validation

The company’s leadership views these results as a clear affirmation of their strategic choices. “Maintaining an NPS trend of this magnitude across 2024, 2025, and into 2026 is a massive victory for our entire team,” said Onkar Singh, Co-Founder and CEO of 42Gears. “It signals that our core investments into our multi-OS frameworks are paying off where it matters most, with our users. Whether our clients need reliable mdm for android fleet deployment, robust mdm for windows corporate security, or seamless mdm for ios retail integration, we have focused on making every environment interactive, scalable, and remarkably simple to manage.”

Singh's statement cuts to the heart of the matter. The ultimate test of any enterprise system is not its technical specifications on paper, but its performance in the real world. By achieving and sustaining world-class customer loyalty, 42Gears has demonstrated that a relentless focus on the user can be one of the most powerful competitive advantages.

As businesses continue to navigate the complexities of digital transformation, the platforms that will win are not necessarily those with the longest feature lists, but those that earn the trust of the people who use them every day. In this evolving landscape, customer satisfaction is more than a metric; it is a definitive measure of a company’s ability to deliver on its most fundamental promise.