Customer Loyalty

Kotak Life ranked 2nd for customer experience with a top-tier NPS of 60, linking its digital-first strategy to its recent ₹1 lakh crore AUM milestone.

Matmut Group shatters records with a 56% profit surge, but its transformative acquisition of KOREGE signals a major strategic shift into savings and protection.

The travel club adds diverse Mexican, Dominican, and Jamaican properties, signaling a strategic bet on the booming, experience-driven all-inclusive market.

Nearly half of Cornerstone Capital Bank's loan officers are top national producers. We unpack the powerful support system that fuels this industry-leading success.

Following a strong earnings report, Rezolve AI's CEO Dan Wagner has acquired 9 million shares, signaling deep insider confidence in its vision.

Riding the wave of an Oprah endorsement, D2C powerhouse GOAT Foods lands a strategic credit facility to refinance debt and accelerate its rapid growth.

Vitamix's new commercial blending system targets foodservice woes with a versatile, high-power unit designed for consistency and ease of use.

The boutique hotel chain unveils its new "Where Stays Become Stories" tagline, launching a guest-driven campaign to capture the power of emotional branding.

KFC enters the value wars with its new Box Feasts, betting that an 'irrational amount of chicken' is the key to winning over budget-conscious diners.

A new three-season deal with the Timberwolves and Lynx sees baby gear brand Joie invest in community, equity, and a new model for family-focused partnership.

As Mochi Health takes the stage at a top women's health summit, a look behind the PR reveals a company battling rapid growth and customer complaints.

As AI reshapes the $10 trillion wellness industry, one franchise doubles down on an old-school approach: human empathy. But can it truly compete?

Two years in, Jennifer Sey's XX-XY Athletics has turned polarizing advocacy into millions in revenue, shaking up the sports apparel industry.

A new partnership embeds AI-powered loyalty tools into POS terminals, giving small businesses a seamless way to compete with major retail chains. No app needed.

With 2M recommendations, Aetrex's FitAI is changing how we buy shoes, boosting retailer profits and promising consumers the perfect fit. What's next?

As consumer searches move online, visibility is everything. Car washes are now turning to digital tools to win the battle for local customers on Google Maps.

Vail Resorts is overhauling its rental system, integrating its My Epic Gear experience to offer personalized, premium equipment to every skier and rider.

WeShop's new UK campaign offers shoppers a piece of the company, but financial warnings and user complaints raise questions about this retail revolution.

Medallia's sustained leadership in Gartner's VoC report highlights its AI-driven strategy for turning customer feedback into real business growth.

After a massive stock drop, ODDITY Tech signals confidence with an expanded $200M share buyback. Is it a sign of value or a maturing growth story?