Customer Experience

Less than a year after its acquisition, Khoros launches Iris AI, an 'AI-native' platform aiming to unify customer engagement and unseat market leaders.

Progressive Grocer’s annual awards name 68 top products, revealing key trends in sustainability, wellness, and global flavors shaping our grocery carts.

A new survey shows AI-aware customers are forcing brands to rethink everything. Consumers now use their own AI tools for speed, upending traditional CX.

Clarivoy appoints TrueCar veteran Molly Kristick to a new CXO & CMO role, signaling a strategic shift to merge marketing with the total client experience.

The travel club adds diverse Mexican, Dominican, and Jamaican properties, signaling a strategic bet on the booming, experience-driven all-inclusive market.

Local showrooms are using AI to let homeowners preview new kitchens and floors in their own space, turning renovation anxiety into confident decisions.

A Nashville startup has filed a patent for a system that automates SaaS setup in minutes, challenging an entire industry's approach to customer onboarding.

Chicago's top pediatric hospital is integrating online reputation management with patient feedback, signaling a major shift in how healthcare builds trust.

A niche accounting app just won a Webby honor alongside Apple and HSBC. Here’s why it marks a major turning point for all professional B2B software.

Amid a motorcoach market rebound, NFI Group separates MCI and names 30-year veteran Rob Marion as its new president to drive quality and growth.

KFC enters the value wars with its new Box Feasts, betting that an 'irrational amount of chicken' is the key to winning over budget-conscious diners.

Top accounting firm Withum partners with tech innovator Aiwyn on a new platform, signaling a major industry shift toward unified digital client services.

AskNicely launches Ask NiceAI, a tool letting managers query customer data in plain language to get instant action plans for revenue growth and brand protection.

A new connected vaccine tag promises to reduce vet workloads, boost client loyalty, and give pet owners instant access to verified health records.

As Mochi Health takes the stage at a top women's health summit, a look behind the PR reveals a company battling rapid growth and customer complaints.

The medical apparel company opens its first store, using a high-touch, multi-brand model to give healthcare workers the retail experience they deserve.

With 388 digital registrations in one week, Pune's Krisala Developers shatters records, highlighting the power of tech in India's booming property market.

Zalando is deploying 50 AI-powered robots to automate its warehouses, including a world-first solution for the notoriously difficult task of handling shoeboxes.

The rapidly growing clean wine brand Avaline is placing new sales leaders in key cities, signaling an aggressive push for national market dominance.

Telnyx's recognition in a key industry report signals a major shift in cloud communications, where owning the infrastructure is key to unlocking real-time AI.