Customer Experience

Korean brand Laka brings its gender-neutral philosophy to Sephora, betting that US consumers are ready for beauty without rigid rules or boundaries.

Shawnee Mission School District partners with Zūm, promising safer rides and creating nearly 300 jobs to combat persistent driver shortages.

Goli Nutrition & TikTok are rolling out the red carpet for creators, proving social commerce is no longer a side hustle but the future of retail.

The National Thoroughbred League appoints media veteran Mike Monroe as CEO, betting his expertise will scale its celebrity-backed, team-based racing model.

IPG's new data-driven Packaging Diagnostics program integrates remote monitoring and expert audits to boost uptime, cut costs, and improve sustainability.

For the third straight year, Sunbit is on the Forbes Fintech 50. We explore its unique fee-free model, merchant-first strategy, and impact on real-world finance.

As insurers face staggering acquisition costs, new platform QuoteNest launches with a promise: deliver quality prospects, not just massive lead lists.

Sōlaria Biō’s new study validates a microbe-based medical food, Bōndia™, offering a novel, science-backed approach to bone loss for millions of women.

The company launches Artemis, an AI to unify sales tech, and introduces the Forward Deployed AE, a new role to ensure the technology actually works for humans.

Fullstory's new 'Guides and Surveys' tool, powered by its Usetiful acquisition, aims to fix user frustration in real-time, not just analyze it.

Specialist provider Kinsta dethroned 1,460 rivals to win G2's top web hosting award, signaling a major shift in what users value most: performance and people.

As banks in Germany, Austria, and Switzerland struggle with digital onboarding, Shufti wagers its human-assisted VideoIdent can solve the compliance puzzle.

A new report reveals how AI search, data privacy, and patient trust are forcing medical practices to adopt a radically new playbook to attract patients.

ECI Software Solutions launches an AI-powered suite to unify sales tools, promising to help builders convert interest into contracts faster than ever.

In a key strategic move, Toyota Halo now supports mixed-brand fleets in Australia, powered by Rand McNally's tech to simplify management in a hot market.

Beyond chatbots, agentic AI is creating autonomous service systems. A new playbook details how this transforms ROI and the role of the human agent.

With a new national certification, Orange Coast Medical Center is raising the bar for heart patient recovery, backed by data showing dramatic life-saving results.

A record-breaking drone and air taxi display at the Spring Festival Gala was more than a show; it was a bold statement on China's low-altitude economy.

High home prices and old housing stock drive a renovation surge in Boston. West Shore Home enters the market with a tech-first, speed-focused model.

Heytea's Eaton Centre lab, a collaboration with Chef Susur Lee, unveils caviar-infused tea, signaling a new front in Canada's beverage wars.