Customer Experience

Darley Newman's new book isn't just a guide to hidden history; it's a map to untapped investment opportunities in the booming experiential travel market.

A new partnership between CX giant Alorica & AI startup Crescendo aims to solve AI's biggest challenge: mastering live, human-centric conversations.

Rentokil Terminix is betting on data, not just chemicals, to win the pest control war. How smart sensors and Google bookings are changing an age-old industry.

Equity Prime Mortgage is the first 100% third-party lender to offer full loan disclosures in six languages, a move that could unlock homeownership for millions.

The mountain brand's new Flatiron flagship isn't just retail. It's a calculated play to build an intelligent network of community in NYC's crowded fitness hub.

As the nation’s largest consumer auto leasing company marks a half-century, its 12-year award streak reveals a model built on relationships, not transactions.

Luvme Hair isn't just selling wigs; it's executing a masterclass in strategy, using tech and community to disrupt an industry and capture the #1 spot.

A new strategic alliance between Infobip and Publicis Groupe's Digitas aims to fuse communication infrastructure with AI marketing, creating a formidable end-to-end customer engagement solution.

A new partnership in the UK financial sector uses a single digital platform to eliminate the painful process of notifying hundreds of companies after a death.

Shanghai's ambitious 'Summer' festival isn't just about tourism. It's a calculated play to cement its global status as a capital of culture and consumption.

B2B firms are drowning in low-value content that raises costs and stalls buyers. A new data-driven framework offers a system to cut the noise and prove ROI.

Metro Development Group's new Rays sweepstakes is more than a game—it's a savvy strategy to score leads in Tampa's shifting real estate market.

Zoom's latest AI suite moves past simple deployment, offering generative agent creation and robust performance metrics to deliver measurable ROI in customer experience.

Wynn bets big on a multi-year deal with Netflix's Chef's Table. Is this the new gold standard for luxury hospitality or just an ultra-expensive menu?

As Prime Day looms, a new survey reveals a deep split. Younger shoppers embrace AI and deals, while older consumers remain skeptical. What does this mean for retail?

A new model called 'Guest Experience Architecture' and its enabling platform, Artuzan, aim to shift luxury hospitality from transactions to lasting relationships.

A new Brooklyn platform is blurring the lines between gallery and retail, but its true innovation lies in its connection to a global AI-powered B2B giant.

As travelers trade mega-resorts for meaningful moments, Azamara Cruises bets its future on a simple idea: the next big thing is small. Here's the strategy.