Customer Loyalty

A key industry report names Level AI a 'Pioneer' in both QA and analytics, highlighting the power of its integrated AI approach in a crowded tech market.

Wolters Kluwer's UpToDate again tops KLAS rankings, highlighting a major trend: integrating expert-backed patient education directly into clinical care.

Venbrook Group names Awais Farooq its new Chief Claims Officer, signaling a major strategic push to modernize its global claims with data and technology.

CallRevu launches DylanAI, an AI receptionist embedded in its phone system, promising to eliminate hold times and intelligently route calls for dealers.

Senior Market Sales acquires tech platform Fair Square Medicare, signaling a major shift toward AI-driven tools and personalized advocacy in the complex market.

The coffee giant is overhauling its popular Rewards program. Discover what the new Green, Gold, and Reserve tiers mean for your wallet and your coffee run.

Jotform's new integration transforms static Canva designs into interactive experiences, letting businesses engage customers directly with AI chatbots.

As AI agents begin to shop for us, a new protocol from Talon.One ensures brand loyalty and promotions are not lost in translation, moving beyond price.

Amidst growing 'subscription fatigue,' Blue Apron’s new no-commitment model earns it a top spot, signaling a major shift in the food delivery industry.

Bucking the trend of rapid expansion, Boardroom Salon finds success by focusing on franchisee health, member loyalty, and operational excellence.

With the appointment of John Partain, PCS Software signals a strategic shift, betting on customer experience to win the competitive TMS loyalty battle.

A new framework signals a major shift from message control to radical transparency. Here's why brands that embrace authenticity will win in a skeptical market.

Kairoi Residential is launching its HALO platform, using AI to transform resident experience from a cost center into a significant revenue stream.

Yelp is acquiring AI platform Hatch for nearly $300M. Discover how this move will transform its services and what it means for small businesses.

Digital.ai's new platform promises to slash costs and boost safety for Android Auto and Apple CarPlay development, tackling a major industry bottleneck.

New research reveals Middle East firms are rapidly adopting AI, but an 'execution gap' fueled by silos and poor metrics is hindering profitability.

With a 196% surge in international revenue and major bets on AI and SaaS, the French energy broker is proving its model is resilient and ready for Europe.

Traditional B2B strategies are collapsing as AI reshapes buyer behavior. Forrester's 2026 summit offers a new blueprint for the 'GTM singularity.'

As pet owners skip appointments, a new report reveals a 3.1% drop in vet visits. Can integrated technology and personalized care reverse the trend?

Italian fashion brand Subdued is overhauling its global operations, unifying 130+ stores on a single platform to power its international expansion.