Customer Loyalty

Under Canvas names Noah Brodsky CEO, signaling a strategic push to dominate the booming luxury outdoor travel market with a focus on expansion and innovation.

Amid soaring urban lunch prices, Pret A Manger rolls out a customizable $9.99 'Pick Your Pair' menu. Is this the return of the affordable lunch?

GreenTree Hospitality's Q4 results show a 25% revenue drop but a surprising 9.2% rise in core net income, signaling tough cost cuts and a cautious 2026.

Bloomreach's new no-code app, Loomi AI, promises to bring enterprise-level personalization to Shopify merchants, unifying the entire customer journey.

The world's top EV maker is partnering with insurtech giant bolttech to embed insurance into the car buying process, a strategic move to win Europe.

Forrester's latest report crowns Temenos a leader, highlighting its advanced architecture as a key strategy for banks in the competitive, AI-driven era.

A Shenzhen tech firm's portable monitor is a bestseller in Japan, shaking up mobile gaming with its dock-free Switch connectivity and versatile design.

Jewelry giant Pandora partners with a specialized firm to migrate its global support data, unifying customer service on a single high-performance platform.

Luxury van maker Grech RV partners with Mike Thompson's RV, leveraging a unique personal history to capture Southern California's discerning buyers.

Following a $25M funding round, AI platform Newo appoints veteran exec Jason Luo as CEO to scale its partner-led mission to end SMB revenue loss from missed calls.

A legendary team reunites to launch Otoma, an AI-native platform aiming to end vendor lock-in and give banks the agility to fight back against fintechs.

MSC Cruises' new AI photobook service redefines souvenirs, aiming to boost loyalty and revenue while raising questions about the future of travel tech.

As OneWater Marine sets its Q2 earnings date, investors watch to see if its strategy can navigate high interest rates and changing consumer habits.

PROLLENIUM launches its PACE digital portal, using AI, gamification, and evidence-based methods to set a new standard for aesthetic practitioner education.

A new partnership integrates Extole's referral engine into Candescent's digital banking platform, offering 1,300 FIs an automated customer acquisition tool.

Spectrio's new Intelligent Engagement Suite combines sight, sound, and scent to combat vendor fatigue and redefine the in-store customer journey.

As UK shoppers value full shelves over low prices, Iceland Foods bets on advanced AI to fix its supply chain and redefine grocery retail loyalty.

A new report reveals a massive gap: AI-powered marketers see 75% higher ROI, yet most firms lag behind due to key challenges in tech, data, and skills.

A new Texas conference signals a move beyond lead generation, uniting industry leaders to teach long-term customer retention and lifetime value strategies.

Kotak Life ranked 2nd for customer experience with a top-tier NPS of 60, linking its digital-first strategy to its recent ₹1 lakh crore AUM milestone.