Customer Loyalty

Medallia’s 2026 Expy Awards reveal how CIBC, Vanguard, and Verizon are using AI to transform customer feedback into measurable financial success.

A decade-long deal will see EVgo add thousands of fast chargers at Kroger stores, aiming to make topping up your car as routine as picking up groceries.

Idomoo, Poppulo, and AWS unveil AI that brings hyper-personalized video ads to physical stores, adapting in real time to shoppers and inventory.

Retailers are betting big on AI for efficiency, but new research shows they risk alienating shoppers who still crave transparency and a human touch.

Digital banking leader Finshape appoints Neil Budd as CEO, signaling an aggressive global expansion fueled by strategic acquisitions and a focus on AI.

An expert plumber breaks down flat-rate vs. time-based pricing, giving you the tools to understand costs, avoid surprises, and make smarter decisions.

A new car wash opening reveals a blueprint for modern industry disruption, blending aggressive growth, tech-driven efficiency, and savvy community strategy.

A key industry award for tech partner CI&T reveals how AI and data are the new foundations of high-end retail. Who is building the future of luxury?

Canadian grocer Empire posts strong sales but lower earnings. A deep dive into its dual strategy of store renewal and a major digital and data overhaul.

A new deal between Fushi Tech and tea giant PlayMade shows how AI and CRM are becoming critical tools for survival and growth in a competitive market.

The Dot Corp's new division signals a major shift in marketing logistics. Why are companies abandoning siloed vendors for a single source of truth?