Customer Loyalty

As consumer searches move online, visibility is everything. Car washes are now turning to digital tools to win the battle for local customers on Google Maps.

New research reveals a major disconnect: consumers, led by Gen Z, crave sustainable dining, but the foodservice industry is struggling to keep up.

Medallia's sustained leadership in Gartner's VoC report highlights its AI-driven strategy for turning customer feedback into real business growth.

After a massive stock drop, ODDITY Tech signals confidence with an expanded $200M share buyback. Is it a sign of value or a maturing growth story?

A new Brand Intelligence System promises to end the struggle between speed and strategy, helping founders build consistent, scalable brands with AI.

As the aesthetics industry booms, a new fractional CFO service aims to solve the growing financial pains and margin crisis facing practice owners.

A new book by marketing and referral experts offers a systematic approach for organic growth, blending referral psychology with AI-powered intent data.

IPC Shopping Centre's Raya campaign ditches festive grandeur for 'Lagom,' blending Swedish balance with Malaysian tradition to celebrate life's small victories.

For the second year, First Financial is one of Gallup's best workplaces. We explore how this translates to a competitive edge and community impact.

Celebrating 100,000 home sales, Godrej Properties gifted a family a free home, a move that redefines brand loyalty in India's real estate market.

Amperity appoints veteran CMO Bridget Perry to lead its push as companies seek real ROI from AI, betting on her experience to scale its data cloud.

After a strategic bankruptcy, the iconic Blackboard brand is back. Now debt-free and refocused, it's poised to challenge the EdTech market once again.

Legacy QSR brand Roy Rogers is partnering with Qu to modernize its operations, promising 80% faster orders and building a scalable foundation for expansion.

The well-funded mealtime innovator Wonder is betting big on Texas, promising thousands of jobs. But can its unique model conquer a crowded market?

Intellicheck's new desktop tool promises immediate, advanced identity verification without complex integration, leveling the security field for businesses.

AI marketing firm Zeta Global smashes records for the 18th straight quarter, raising guidance and projecting its first full year of GAAP profitability.

US consumers are sitting on $83B in unused tech. New research shows why brands failing to offer good trade-in programs are losing revenue and loyalty.

Tired of juggling multiple health portals? Pixel Health's new AI-powered platform, One Thread, aims to unify the patient journey into a single experience.

The fast-casual chain is courting the 55+ crowd with portion-controlled meals, a strategic move in an industry adapting to an aging America.

RAD Intel's new platform offers enterprise-grade audience intelligence to smaller firms, challenging the high-cost tools used by market giants.