Customer Loyalty

For the tenth straight year, Sprout Social has won G2's Best Software award. See how its AI pivot and deep customer loyalty are redefining social intelligence.

The iconic retailer is deploying a powerful AI platform to anticipate customer needs, from floods to fitness, reshaping the future of Canadian shopping.

The San Antonio Tex-Mex staple partners with Paytronix, launching a new app and loyalty program to fuel a new era of expansion and digital engagement.

Former Allstate President Glenn Shapiro joins Insurtech leader Carpe Data, bridging traditional insurance wisdom with next-gen AI claims solutions.

Calix's new AI platform aims to treat every subscriber as an audience of one, promising revenue growth for ISPs, but faces adoption and privacy hurdles.

A Spanish court has warned Ryanair officials of criminal liability for defying court orders, a major escalation in its bitter feud with the travel platform.

Libro seated 11 million guests in 2025, leading a charge against costly reservation platforms with its commission-free, data-centric business model.

Mobileum and NOHOLD launch a white-labeled AI solution, enabling telecom operators to offer advanced, easy-to-use AI services to small businesses.

Rezolve AI's all-cash acquisition of Reward Loyalty adds immediate profit and scale, aiming to dominate the convergence of AI, payments, and retail media.

Lowe's new Kids Club integrates workshops into its loyalty program, offering a hands-on antidote to screen time and reshaping stores into family hubs.

ShipBob's 2026 report reveals a massive shift. With rising costs and global risks, brands must adopt omnichannel sales and strategic fulfillment to survive.

A key industry report names Level AI a 'Pioneer' in both QA and analytics, highlighting the power of its integrated AI approach in a crowded tech market.

Wolters Kluwer's UpToDate again tops KLAS rankings, highlighting a major trend: integrating expert-backed patient education directly into clinical care.

Venbrook Group names Awais Farooq its new Chief Claims Officer, signaling a major strategic push to modernize its global claims with data and technology.

CallRevu launches DylanAI, an AI receptionist embedded in its phone system, promising to eliminate hold times and intelligently route calls for dealers.

Senior Market Sales acquires tech platform Fair Square Medicare, signaling a major shift toward AI-driven tools and personalized advocacy in the complex market.

The coffee giant is overhauling its popular Rewards program. Discover what the new Green, Gold, and Reserve tiers mean for your wallet and your coffee run.

Jotform's new integration transforms static Canva designs into interactive experiences, letting businesses engage customers directly with AI chatbots.

As AI agents begin to shop for us, a new protocol from Talon.One ensures brand loyalty and promotions are not lost in translation, moving beyond price.

Amidst growing 'subscription fatigue,' Blue Apron’s new no-commitment model earns it a top spot, signaling a major shift in the food delivery industry.