Customer Loyalty

Bucking the trend of rapid expansion, Boardroom Salon finds success by focusing on franchisee health, member loyalty, and operational excellence.

With the appointment of John Partain, PCS Software signals a strategic shift, betting on customer experience to win the competitive TMS loyalty battle.

A new framework signals a major shift from message control to radical transparency. Here's why brands that embrace authenticity will win in a skeptical market.

Kairoi Residential is launching its HALO platform, using AI to transform resident experience from a cost center into a significant revenue stream.

Yelp is acquiring AI platform Hatch for nearly $300M. Discover how this move will transform its services and what it means for small businesses.

Digital.ai's new platform promises to slash costs and boost safety for Android Auto and Apple CarPlay development, tackling a major industry bottleneck.

New research reveals Middle East firms are rapidly adopting AI, but an 'execution gap' fueled by silos and poor metrics is hindering profitability.

With a 196% surge in international revenue and major bets on AI and SaaS, the French energy broker is proving its model is resilient and ready for Europe.

Traditional B2B strategies are collapsing as AI reshapes buyer behavior. Forrester's 2026 summit offers a new blueprint for the 'GTM singularity.'

As pet owners skip appointments, a new report reveals a 3.1% drop in vet visits. Can integrated technology and personalized care reverse the trend?

Italian fashion brand Subdued is overhauling its global operations, unifying 130+ stores on a single platform to power its international expansion.

Medallia’s 2026 Expy Awards reveal how CIBC, Vanguard, and Verizon are using AI to transform customer feedback into measurable financial success.

A decade-long deal will see EVgo add thousands of fast chargers at Kroger stores, aiming to make topping up your car as routine as picking up groceries.

Idomoo, Poppulo, and AWS unveil AI that brings hyper-personalized video ads to physical stores, adapting in real time to shoppers and inventory.

Retailers are betting big on AI for efficiency, but new research shows they risk alienating shoppers who still crave transparency and a human touch.

Digital banking leader Finshape appoints Neil Budd as CEO, signaling an aggressive global expansion fueled by strategic acquisitions and a focus on AI.

An expert plumber breaks down flat-rate vs. time-based pricing, giving you the tools to understand costs, avoid surprises, and make smarter decisions.

A new car wash opening reveals a blueprint for modern industry disruption, blending aggressive growth, tech-driven efficiency, and savvy community strategy.

A key industry award for tech partner CI&T reveals how AI and data are the new foundations of high-end retail. Who is building the future of luxury?

Canadian grocer Empire posts strong sales but lower earnings. A deep dive into its dual strategy of store renewal and a major digital and data overhaul.