Customer Loyalty

The home improvement giant is deploying Rilla's AI platform to analyze and coach its massive workforce, signaling a major shift in retail training.

A legal battle over the blockbuster cancer drug Jemperli escalates, with billions in future royalties and a company's strategic future on the line.

Idomoo, Poppulo, and AWS unveil AI that brings hyper-personalized video ads to physical stores, adapting in real time to shoppers and inventory.

Retailers are betting big on AI for efficiency, but new research shows they risk alienating shoppers who still crave transparency and a human touch.

Beyond the runway hype, AI is now a core driver of commerce. But does it level the playing field or just raise the stakes for everyone involved?

A new car wash opening reveals a blueprint for modern industry disruption, blending aggressive growth, tech-driven efficiency, and savvy community strategy.

A new partnership in water controls reveals a masterclass in business strategy: leveraging a 70-year-old local agency for deep market penetration.

Canadian grocer Empire posts strong sales but lower earnings. A deep dive into its dual strategy of store renewal and a major digital and data overhaul.

The Dot Corp's new division signals a major shift in marketing logistics. Why are companies abandoning siloed vendors for a single source of truth?