Customer Loyalty

Ford unveils seven new vehicles for Europe, betting on smart software for vans and a mix of hybrid and electric power to challenge the EU's EV-only future.

Natrol launches Ultra Sleep and Energy, partnering with Calm and Michelle Monaghan in a bold move to connect restorative rest with daytime vitality.

Forter appoints retail veteran Jennifer Howard as its first Chief Merchant, a strategic move to embed merchant insights directly into its AI platform.

A new digital intelligence platform from Luxury Roundtable aims to arm professionals with human insight to navigate a complex and rapidly evolving luxury sector.

ThredUp reports a 15% revenue jump and a record 1.71 million active buyers, raising its 2026 forecast despite a wider net loss from growth investments.

As consumers tune out online ads, companies are rediscovering the power of human connection. Smart Circle's expansion signals a major shift back to face-to-face.

The iconic retailer is targeting the next generation with an ASMR-inspired, tactile campaign, blending digital creator culture with in-store experiences.

New research reveals food and beverage brands are misallocating ad spend by targeting a non-existent average consumer, ignoring three distinct buyer types.

Elite Robots' new RoboBarista serves up lattes with intricate art and custom prints. Is this the future of coffee or a threat to your local barista?

Under Canvas names Noah Brodsky CEO, signaling a strategic push to dominate the booming luxury outdoor travel market with a focus on expansion and innovation.

Amid soaring urban lunch prices, Pret A Manger rolls out a customizable $9.99 'Pick Your Pair' menu. Is this the return of the affordable lunch?

GreenTree Hospitality's Q4 results show a 25% revenue drop but a surprising 9.2% rise in core net income, signaling tough cost cuts and a cautious 2026.

Bloomreach's new no-code app, Loomi AI, promises to bring enterprise-level personalization to Shopify merchants, unifying the entire customer journey.

The world's top EV maker is partnering with insurtech giant bolttech to embed insurance into the car buying process, a strategic move to win Europe.

Forrester's latest report crowns Temenos a leader, highlighting its advanced architecture as a key strategy for banks in the competitive, AI-driven era.

A Shenzhen tech firm's portable monitor is a bestseller in Japan, shaking up mobile gaming with its dock-free Switch connectivity and versatile design.

Jewelry giant Pandora partners with a specialized firm to migrate its global support data, unifying customer service on a single high-performance platform.

Luxury van maker Grech RV partners with Mike Thompson's RV, leveraging a unique personal history to capture Southern California's discerning buyers.

Following a $25M funding round, AI platform Newo appoints veteran exec Jason Luo as CEO to scale its partner-led mission to end SMB revenue loss from missed calls.

A legendary team reunites to launch Otoma, an AI-native platform aiming to end vendor lock-in and give banks the agility to fight back against fintechs.