Customer Loyalty

Alani Skin MD's "Best Med Spa" award reveals more than local popularity; it's a masterclass in leveraging market trends and customer loyalty.

The refrigerated section is no longer just for basics. It's a hub for innovation where protein, convenience, and global flavors are reshaping our diets.

BMO replaces the iconic AIR MILES with Blue Rewards, a bold strategic play targeting everyday spending to challenge rivals in Canada's fierce loyalty wars.

By making expert live support free for all, Neon One isn't just helping nonprofits. It's rewriting the SaaS playbook, proving customer service is the ultimate growth engine.

While others chase fleeting trends, one Colorado agency built a decade of success on a radical idea: sustainability over scale. Here's the analysis.

From complex logistics to a digitally-fueled collectible craze, McDonald's is deploying a high-tech playbook to dominate the FIFA World Cup 26™.

Force Management appoints Joe Marcin, a longtime customer, as CRO. His insider view and PE background are set to steer the company's AI-driven sales strategy.

Traditional social listening is deaf to video. Plot just raised $10M for its AI that watches content, unlocking insights brands like Visa and PepsiCo need.

A heritage brand's new crackers reveal a masterclass in product innovation, using consumer data and strategic retail partnerships to conquer the snack aisle.

A documentary on a punk band of learning-disabled musicians reveals a deeper truth about the infrastructure of empowerment and the untapped human capital in our society.

Amid fierce competition, Zeekr posted record May sales and higher prices, proving its luxury EV strategy is winning at home and ready for a global test.

Marketers see branded merchandise as a key tool against digital fatigue, but budgets lag. New data reveals the powerful ROI of tangible marketing.

The nation's #1 Honda dealer is ditching the waiting room. A new partnership brings certified mechanics to your driveway, signaling a major shift in auto repair.

The discount grocer reports major gains in customer satisfaction and loyalty by blending deep affordability with strategic community and operational investment.

Afiniti launches a new unified AI platform, combining four products to tackle customer churn and transform costly contact centers into retention powerhouses.

The popular wing franchise is expanding to the Sunshine State, tapping into a booming franchise market with its first location planned for late 2026.

SEPA adds municipal utility, rural co-op, and consumer advocate leaders to its board, signaling a strategic push for a unified, equitable energy future.

The maker of Bicycle cards is expanding its global empire with a savvy digital strategy, leveraging SMS and compliance tech to achieve major revenue growth.

Facing a crisis of consumer trust, the food industry is uniting to fight dangerous myths and rebuild confidence in the science of what we eat.

The revived MoviePass partners with 5,000 independent theaters, a landmark deal that could save local cinemas and secure the subscription service's future.