Customer Loyalty

A new report finds 65% of Americans have switched banks, signaling a new era where digital tools and better returns are shattering traditional loyalty.

Kairoi Residential is launching its HALO platform, using AI to transform resident experience from a cost center into a significant revenue stream.

A new report reveals a massive gap between RCS availability and business adoption. As AI and trust become critical, are companies ready for the change?

For the second year, Lubbock residents voted BKV Energy their top electricity provider. Here's how its gimmick-free model is winning trust in Texas.

Yelp is acquiring AI platform Hatch for nearly $300M. Discover how this move will transform its services and what it means for small businesses.

Digital.ai's new platform promises to slash costs and boost safety for Android Auto and Apple CarPlay development, tackling a major industry bottleneck.

New research reveals Middle East firms are rapidly adopting AI, but an 'execution gap' fueled by silos and poor metrics is hindering profitability.

With a 196% surge in international revenue and major bets on AI and SaaS, the French energy broker is proving its model is resilient and ready for Europe.

As pet owners skip appointments, a new report reveals a 3.1% drop in vet visits. Can integrated technology and personalized care reverse the trend?

National lender NFM Lending opens a new branch in Warwick, RI, led by veteran Peter Nastasi, aiming to navigate the state's competitive real estate scene.

Bath Fitter’s rapid, demolition-free PermaFit™ solution has been named Cruise Ship Interior Product of the Year, signaling a major shift for the industry.

Italian fashion brand Subdued is overhauling its global operations, unifying 130+ stores on a single platform to power its international expansion.

The home improvement giant is deploying Rilla's AI platform to analyze and coach its massive workforce, signaling a major shift in retail training.

A legal battle over the blockbuster cancer drug Jemperli escalates, with billions in future royalties and a company's strategic future on the line.

Idomoo, Poppulo, and AWS unveil AI that brings hyper-personalized video ads to physical stores, adapting in real time to shoppers and inventory.

Retailers are betting big on AI for efficiency, but new research shows they risk alienating shoppers who still crave transparency and a human touch.

Beyond the runway hype, AI is now a core driver of commerce. But does it level the playing field or just raise the stakes for everyone involved?

A new car wash opening reveals a blueprint for modern industry disruption, blending aggressive growth, tech-driven efficiency, and savvy community strategy.

A new partnership in water controls reveals a masterclass in business strategy: leveraging a 70-year-old local agency for deep market penetration.

Canadian grocer Empire posts strong sales but lower earnings. A deep dive into its dual strategy of store renewal and a major digital and data overhaul.