Customer Loyalty

McCain Foods launches its third 'Farm of the Future' in the UK, showcasing major strides in regenerative agriculture and setting ambitious 2030 climate goals.

Facing a sharp drop in 2025 profits and a dividend cut, Finnish asset manager eQ Plc tasks new CEO Jouko Pölönen with a major strategic reboot.

A new partnership between American Recovery Service and InsightLPR aims to reshape vehicle recovery with better tech and higher pay for agents.

Oceania Cruises' new ship, Sonata, saw bookings soar 45% over the last launch, a powerful sign of the booming demand for high-end sea travel.

A new national platform is challenging the M&A playbook by promising to protect the legacies of local lawn care businesses when founders step back.

The French data science leader's first acquisition signals a major play in the AI consolidation game, aiming to fuse strategic ROI with granular customer analytics.

Allyce Mardesich earns CRN Channel Chief honors by rebuilding Zapier's partner program, leveraging AI to create a new model for channel success.

A new partnership embeds on-demand vehicle pickup and delivery into Dealerware's platform, aiming to solve key operational hurdles for automotive retailers.

The oil & gas operator is one step from a NYSE listing, promising a 13.5% dividend yield and a major consolidation play in the mature assets market.

In a new landmark study, GE Appliances outshines competitors in reliability and service, setting a new standard for the home appliance industry.

Family-owned contractors are shifting from 'rented' leads to 'owned' digital assets, using Local SEO to gain control, predictability, and long-term stability.

Tired of high roaming fees? A new program rewards you for using your phone abroad with your existing SIM, turning a travel pain point into a perk.

A new initiative from the Center for Educational Innovation aims to tackle the workforce readiness gap with AI, robotics, and teacher leadership training.

CallRevu launches DylanAI, an AI receptionist embedded in its phone system, promising to eliminate hold times and intelligently route calls for dealers.

The North American retail and tech giants expand their partnership to France and Spain, launching a new same-day delivery service for Costco members.

With a 98.2% jet card renewal rate and major fleet expansion, the private operator's referral-driven success offers a lesson in high-end service.

Senior Market Sales acquires tech platform Fair Square Medicare, signaling a major shift toward AI-driven tools and personalized advocacy in the complex market.

A new report reveals a major consumer pushback against AI customer service, showing that empathy and resolution are valued far more than automated speed.

Amidst growing 'subscription fatigue,' Blue Apron’s new no-commitment model earns it a top spot, signaling a major shift in the food delivery industry.

Bucking the trend of rapid expansion, Boardroom Salon finds success by focusing on franchisee health, member loyalty, and operational excellence.