Customer Loyalty

Shake Shack appoints retail veteran Christiane Pendarvis, signaling a strategic pivot to digital commerce and omnichannel growth to fuel its next expansion phase.

A new book signals a major shift in the veterinary industry, where AI-driven strategy is becoming the key to survival and growth in a competitive market.

As Singapore's non-bank lending space heats up, Bizcap unveils a lucrative loyalty program. Is this a game-changer for SME funding or just a costly gambit?

While firms spend billions on tech, a new book argues the biggest data breaches stem from leadership gaps and process failures. Is your boardroom the real front line?

FCPT's latest acquisition seems minor, but it reveals a powerful strategy for navigating economic uncertainty by targeting essential, service-based real estate.

WestJet's upcoming exclusive partnership announcement signals a major strategic pivot. What does this move mean for the airline, its Calgary home, and travelers?

An award for customer service in payments? Basys just proved it's possible. We dissect the metrics and culture that are setting a new industry standard.

As AI transforms healthcare, ECLAT Health Solutions secures the coveted HITRUST r2 certification, setting a new benchmark for data protection and trust.

One year in, Brazil's Pix Automático isn't just a new payment tool. It's a market maker, bringing millions of new consumers to the global digital economy.

Sands China's top S&P Global rankings aren't just for show. We dissect how their ESG strategy creates a resilient business model and a blueprint for the industry.

MoneySimpler's new AI platform unites crypto, forex, and stocks for retail investors. Is this the future of trading or a new frontier of risk?

A top industry award reveals it's not just Laserfiche's new agentic AI that drives a 99% renewal rate, but a deep-seated culture of customer partnership.

ActivTrak's high ranking on TIME's inaugural WorkTech list isn't just an award; it's a signal. The age of measuring AI's true impact has arrived.

The fast-casual chain’s new 'CommuniTEA Connections' isn't just a summer promo. It’s a masterclass in weaving brand loyalty into the community fabric.

Adam Opalka's 29-year rise from team member to VP at Express Wash Concepts reveals a blueprint for growth in a rapidly professionalizing industry.

AI saves workers 11 hours a week, yet firms see little gain. A new report reveals how 'botsitting' and 'botshitting' are erasing AI's promised ROI.

As businesses rush to advertise on ChatGPT, a critical question emerges: does it work? CallRail's new integration aims to answer that, giving SMBs the tools to measure ROI and compete in the new AI-driven landscape.

The asset manager's May report reveals $3.3B in net inflows, driven by a major target date fund win, underscoring its market resilience and leadership.

Casey's General Stores shattered records with a $1.5B EBITDA and S&P 500 inclusion. An inside look at how its pivot from fuel to food is redefining convenience retail.

Performance management platform 15Five is betting on AI to fix the broken review process. Will its new tools finally free managers for real coaching?