Customer Loyalty

Wolters Kluwer's UpToDate again tops KLAS rankings, highlighting a major trend: integrating expert-backed patient education directly into clinical care.

With a major brand refresh and a new campaign, indie powerhouse Milani is blurring the lines between mass and prestige. Here's how they're doing it.

Mexican fintech leader APLAZO partners with Kustomer, using AI to dramatically boost customer satisfaction and scale with empathy in a booming market.

The mobile competition giant is moving beyond tournaments, acquiring backend tools to create a one-stop shop for developers from creation to monetization.

Venbrook Group names Awais Farooq its new Chief Claims Officer, signaling a major strategic push to modernize its global claims with data and technology.

The tech platform is rapidly expanding, using private lots to solve a $100B industry problem and aiming for 10,000 locations by the end of 2026.

A new study reveals financial firms see big returns from AI but struggle with deployment due to poor data quality and IT complexity, forcing a major rethink.

The global convenience giant is set to unveil its next strategic chapter. Here’s what investors, rivals, and customers can expect from the Circle K owner.

New partnership gives Shopify brands access to a massive EU carrier network, promising cheaper, greener, and easier returns for millions of shoppers.

National Debt Relief triples its sponsorship of Denny Hamlin's car, betting big on NASCAR's loyal fanbase to tackle the growing issue of U.S. household debt.

New online communities offer an 'emotional prescription' for patients, but can the platform's 'gold standard' model balance support with business?

A new AI-powered communications integration aims to solve chronic customer service issues in auto dealerships by linking every call to core management systems.

With new CPO and CRO hires, Limble signals an aggressive push to scale its AI maintenance platform and cement its leadership in a competitive industry.

Celebrating 100 years in the Caribbean, Holland America Line doubles down on its classic, relaxed cruise style, contrasting with today's mega-ship trend.

In a volatile mortgage landscape, this young lender defied trends to surpass $500M in production. Discover the strategy behind their disciplined growth.

Tractor Beverage's Haymaker line earns a stringent purity certification, signaling a major retail pivot where 'organic' is no longer the final word.

PayPal replaces its CEO after just 16 months, bringing in HP's Enrique Lores to combat slowing growth and fierce competition in the digital payments race.

As X4 Pharmaceuticals preps for a key investor summit, all eyes are on its pivotal trial for chronic neutropenia and the commercial fate of XOLREMDI®.

Returning to the prestigious list, the homebuilder's No. 2 rank reflects strategic resilience, ESG focus, and innovation in a shifting housing market.

Hisense's Qingdao factory becomes the world's first TV plant to earn a Customer Centricity Lighthouse from the WEF, revolutionizing production.