Customer Loyalty

A private equity firm's investment in a locksmith supplier is about more than parts. It’s a bet on education, expertise, and the future of a skilled trade.

A new report reveals how geofencing, EV charging, and mobile apps are creating massive new revenue streams for convenience stores. The future is here.

O.C. Tanner's new report reveals 'generational synergy' as a key driver for innovation, offering a crucial playbook for firms navigating AI's rise.

The new 'BB-' rating for EquipmentShare is more than a financial milestone. It's a validation of how its T3 tech platform is building a new giant.

A new partnership between BMO's Blue Rewards and Dollarama offers major points on budget buys, signaling a strategic shift in Canada's loyalty program wars.

Air Canada's new Québec City Café is more than a lounge; it's a calculated move to win regional markets by embedding local culture into the premium experience.

As Woof Gang expands into new states, it's not just opening stores. It's executing a masterclass in market dominance within the booming pet industry.

A new report reveals that team relationships and good managers are now the top retention drivers in the restaurant industry, not just paychecks.

A new partnership between Thanx and Kea is digitizing the last bastion of analog restaurant interaction—the phone order. This isn't just about convenience; it's about turning a major data blind spot into a strategic asset for growth.

With the hire of LongHorn Steakhouse veteran Monika Saxena, BJ's is betting that a data-driven focus on brand and guest experience is the key ingredient.

A new global conference, IMPAKT, launches in London, promising real outcomes over AI buzz. But in a crowded field, can it truly reshape executive discourse?

Restore Hyper Wellness is using a gamified challenge to keep clients engaged this summer. But is this a new frontier in personal resilience or just savvy marketing?

A small-town medical spa is investing in cutting-edge tech for body, bladder, and brain. Is this the future of healthcare or a high-stakes gamble?

Netflix's expanded iHeartMedia deal isn't just about more shows; it's a calculated move to conquer daytime viewing and redefine streaming engagement.

An obscure independent is polling at 7% in Florida's gubernatorial race. It’s a market signal that voter frustration with economic pain is reaching a tipping point.

A small Ohio company's new device aims to solve the hotel industry's biggest tech problem, challenging giants and reshaping the economics of guest loyalty.

A new cybersecurity mandate is cleaving the defense industry in two. Vistra's recent certification highlights a growing chasm between the compliant few and the unprepared many.

The fast-food giant is refinancing its debt at a much higher interest rate. Is this a savvy move to optimize its balance sheet or a costly sign of trouble?

A new study reveals 99% of European firms feel pressure to scale AI in customer experience, but only 38% have governance, risking trust and compliance.

A 76-year-old demolition firm's local award reveals a tectonic shift: in the modern economy, even heavy industry is built on a foundation of online reviews.