Customer Experience

A new digital health partnership embeds AI coaching into a wellness app, promising 24/7 support for mental health and chronic conditions at scale.

Fullstory's new 'Guides and Surveys' tool, powered by its Usetiful acquisition, aims to fix user frustration in real-time, not just analyze it.

As city apartments shrink, OVIOS unveils modular furniture for modern hybrid lifestyles. Can its 'Flex-Living' systems redefine small-space living?

The French biopharma giant posts strong 2025 results and forecasts over 13% growth, fueled by a booming pipeline and unexpected market advantages.

Krikey AI's new tool turns text into 3D social media videos, aiming to democratize animation and disrupt the creator economy. Is this the future of content?

A new walk-in lab with pediatric care opens in The Marketplace at Steamtown, marking a strategic move in retail health and enhancing local convenience.

With a fresh $118M in funding, Garner Health's AI platform aims to cut healthcare costs by guiding millions of patients to top-rated doctors.

As marketers drown in a sea of 14,000+ software tools, Altairzen introduces a five-layer framework to bring order, strategy, and control to the chaos.

Fidelity sweeps top honors in Corporate Insight’s annual awards, highlighting a fierce digital arms race with Schwab and E*TRADE to win over modern investors.

ShipBob's 2026 report reveals a massive shift. With rising costs and global risks, brands must adopt omnichannel sales and strategic fulfillment to survive.

A key industry report names Level AI a 'Pioneer' in both QA and analytics, highlighting the power of its integrated AI approach in a crowded tech market.

Wolters Kluwer's UpToDate again tops KLAS rankings, highlighting a major trend: integrating expert-backed patient education directly into clinical care.

With a new CIO bringing decades of clinical and business expertise, PayForward is betting that a patient-first approach can redefine health plan solutions.

With new revenue and client success chiefs, Gozio Health signals an aggressive push to scale its mobile platform and deliver tangible ROI to health systems.

A new feature sends a compliant text moments before an AI call, promising to boost connection rates, enhance revenue, and rebuild trust in sales outreach.

Malaysia's largest telco, CelcomDigi, launches a unified distribution system for its 20M+ users, aiming to streamline sales and enhance partner collaboration.

Mercy hires Google Health veteran Lina Scroggins as its new Chief Product Officer, betting on Silicon Valley expertise to fix the digital patient journey.

CallRevu launches DylanAI, an AI receptionist embedded in its phone system, promising to eliminate hold times and intelligently route calls for dealers.

A new study shows leading companies are using AI to fundamentally reimagine work, creating a vast competitive gap. Laggards may never catch up.

With the appointment of John Partain, PCS Software signals a strategic shift, betting on customer experience to win the competitive TMS loyalty battle.