Gozio Health Fortifies Leadership to Scale Patient Engagement Dominance

ATLANTA, GA – February 04, 2026 – Gozio Health, a mobile health platform provider, has significantly expanded its executive leadership team, signaling an aggressive strategy to accelerate market expansion and solidify its position in the competitive digital patient experience sector. The company announced the appointments of Jay Kleinman as Chief Revenue Officer (CRO) and Michele Forlenza as Vice President of Client Success.

These strategic hires are the latest in a series of calculated moves designed to build a robust commercial and operational engine around the company’s technology. The appointments follow the 2025 hiring of Katie Logan as Chief Strategy Officer (CSO), a move that began a deliberate shift to align Gozio’s product innovation with a powerful growth strategy and world-class client support. Together, the new leadership structure aims to capitalize on a market increasingly hungry for integrated, value-driven digital solutions.

"Over the last year, we have laid the groundwork for a new era of digital patient experience," said Joshua Titus, CEO of Gozio Health. "Bringing Katie on board in 2025 allowed us to sharpen our strategic vision. Now, with the addition of Jay and Michele, we have the commercial and operational firepower to execute that vision at scale. Jay’s track record in scaling health tech revenue and Michele’s obsession with client outcomes create the perfect team to lead us into 2026 and beyond."

A Strategic Pivot to ROI and Value Realization

The expansion comes at a critical time for the healthcare industry. Health systems, facing financial pressures and rising consumer expectations, are moving beyond piecemeal digital tools. Industry research indicates a strong preference among consumers for a single, unified platform to manage their healthcare journey, yet a recent survey found that 82% of health organizations with dedicated mobile platforms are only “somewhat satisfied” with their effectiveness. This gap highlights a significant market opportunity for platforms that can deliver both a superior patient experience and a clear return on investment (ROI).

"Health systems today are looking for platforms that deliver ROI, not just point solutions," said Kleinman in the company’s announcement. His statement reflects a deep understanding of the current market climate. As the new CRO, Kleinman is tasked with leading Gozio’s entire growth organization, encompassing both sales and client success. His focus will be on demonstrating how Gozio's flexible platform can help health systems reduce patient friction and achieve measurable financial and operational value.

This emphasis on tangible outcomes is further reinforced by the creation of a dedicated client success leadership role. Forlenza, as the new VP of Client Success, will be responsible for ensuring Gozio’s partners maximize the value derived from their mobile technology investments. Her role underscores a strategic commitment to long-term partnerships over transactional sales.

"The true measure of health tech is not only adoption, but the patient and business value realized," Forlenza stated. "Gozio’s commitment to being a partner and not just a vendor is what drew me to the company. I am eager to work with our clients to continue driving real, measurable value for their organization and community."

Assembling a Veteran Leadership Team

The caliber of the new executives speaks volumes about Gozio's ambitions. Jay Kleinman is a seasoned leader with over 35 years in healthcare sales, including 14 years specifically in the digital health and med-tech spaces. His career includes leadership roles at several growth-stage companies, where he was instrumental in go-to-market execution and contributed to a number of successful exits. His experience scaling revenue organizations is seen as a critical asset for Gozio's next phase of growth.

Michele Forlenza brings a wealth of experience in client retention and expansion from her time at companies like Prealize Health and TMG Health. Her deep background in managing strategic accounts within the healthcare industry positions her perfectly to build out a robust success framework that ensures client satisfaction and drives deeper engagement with the platform’s capabilities.

This attraction of top-tier talent is part of a broader trend in health tech, where experienced executives are migrating from larger, legacy organizations to more nimble, innovative companies. These leaders are often drawn to firms like Gozio that are solving specific, high-value problems with modern technology and a clear strategic vision.

Building on a Foundation of Innovation and Recognition

Gozio's leadership expansion is not happening in a vacuum. It is built upon a foundation of recent product innovation and significant industry validation. In late 2025, the company launched its next-generation mobile experience platform, designed to consolidate a health system’s entire suite of patient-facing digital services into a single, fully customized mobile application.

More recently, in early 2026, Gozio expanded its mobile wayfinding options, most notably by launching a direct integration with Epic’s MyChart. This key development allows health systems to embed Gozio’s acclaimed “blue-dot” indoor navigation directly within the patient portal app many patients already use, streamlining the on-site experience and improving patient flow. UK HealthCare was an early adopter of this integration, aiming to enhance patient experience and drive deeper engagement.

The company’s location-aware technology has already been used to map over 100 million square feet of hospital facilities, providing turn-by-turn directions from a patient’s home to the parking garage and all the way to the point of care. Gozio reports that this technology helps reduce late arrivals and has led to 32% fewer missed appointments on average for its clients.

This track record of success has earned the company significant accolades. Gozio was recently named to Fast Company’s list of the World's Most Innovative Companies of 2024 and received Modern Healthcare’s 2024 Best in Business Award for Patient Experience and Engagement. Furthermore, a 2021 KLAS Research report on the company’s technology found 100% satisfaction among its customers, a powerful testament to its platform’s effectiveness and support. With over 3 million installations to date, Gozio has established a strong foothold from which to launch its next wave of expansion. As health systems continue their search for a seamless digital front door, Gozio's newly fortified leadership team is now positioned to turn its strategic vision into widespread market reality.