Customer Experience

MHC's new 'accessibility-by-design' approach embeds compliance into documents before creation, aiming to end costly remediation and improve CX.

Kairoi Residential is launching its HALO platform, using AI to transform resident experience from a cost center into a significant revenue stream.

Northpointe Bank is adopting Tavant's AI platform to slash mortgage processing times, aiming for a faster, more personalized experience for homebuyers.

Brands are ditching costly ads for immersive, creator-led events. See how Gallery Club House is rewriting the rules for Big Game marketing in 2026.

A new partnership gives small furniture shops the same powerful financing tools as major chains, aiming to boost sales and level the playing field.

Centrical's new AI Role-Play platform offers realistic practice to boost employee skills, promising to slash training time and improve key business metrics.

A new partnership embeds compliant payments into the CRM, aiming to eliminate disconnected systems and streamline the entire customer journey from engagement to revenue.

New research reveals Middle East firms are rapidly adopting AI, but an 'execution gap' fueled by silos and poor metrics is hindering profitability.

Following a $200M+ fundraise, AI scale-up PolyAI hires a seasoned GTM leader to accelerate its push into enterprise-grade AI customer service.

IDC recognizes RingCentral for its AI-powered RingWEM platform, signaling a major shift in how contact centers manage performance and employee engagement.

Medallia’s 2026 Expy Awards reveal how CIBC, Vanguard, and Verizon are using AI to transform customer feedback into measurable financial success.

Vonage's new platform embeds AI-driven WhatsApp and RCS messaging into Salesforce, aiming to revolutionize how brands engage with customers.

The wealth management giant is standardizing on VRGL's platform, signaling a strategic tech consolidation to boost advisor efficiency and client engagement.

One of the nation's largest health systems is expanding its use of advanced AI and analytics to redefine clinical excellence and whole-person care.

Pomeroy launches an immersive Client Experience Center in Manhattan, using hands-on tech to transform sales into a collaborative innovation process.

Amazon Pharmacy now offers the new Wegovy pill with transparent cash-pay options, shaking up the high-demand weight management drug market.

Freshworks appoints Kady Srinivasan, a proven growth leader from Lightspeed and Klaviyo, as CMO to spearhead its AI-first strategy in the competitive SaaS market.

While US sales numbers declined in 2025, Mazda posted record CPO figures, earned top safety honors, and saw major growth in Canada and Mexico.

Online broker PU Prime partners with Argentina's AFA for a new campaign, but can a human-centric message overcome industry skepticism and user complaints?

A landmark journal issue introduces a new framework for facial rejuvenation, moving beyond outdated norms to embrace individualized, culturally sensitive care.