Pomeroy's NYC Hub Redefines B2B Tech Engagement

NEW YORK, NY – January 09, 2026 – As thousands of retail leaders descend on New York for the industry's premier event, Pomeroy Technologies has unveiled a strategic new asset in the heart of Manhattan: a state-of-the-art Client Experience Center (CEC). The facility, which officially opens on January 12, is more than a showroom; it represents a calculated shift in how B2B technology solutions are developed and sold, moving from the boardroom pitch to a hands-on, collaborative laboratory.

By timing its launch to coincide with the National Retail Federation (NRF) Big Show, the technology solutions provider is making a bold statement. It's positioning itself not just as a vendor, but as an integral innovation partner for businesses navigating a landscape dominated by artificial intelligence, unified commerce, and the relentless demand for superior customer experiences.

A Masterclass in Market Timing

The decision to open the CEC adjacent to its Executive Briefing Center during the NRF Big Show is a masterclass in strategic synergy. The NRF show is the global epicenter for retail trends, where executives actively hunt for game-changing ideas and the technologies to implement them. The 2026 show's agenda is heavily focused on the practical deployment of AI, the necessity of seamless unified commerce platforms, and the rise of experiential retail—themes that align perfectly with the innovations showcased within Pomeroy's new center.

For a company with a 50-year history in the retail sector, this move solidifies its commitment to the industry's future. While competitors vie for attention on the crowded convention floor, Pomeroy offers a curated, immersive environment just steps away. Here, abstract concepts discussed at NRF—like intelligent checkout and AI-driven service desks—become tangible realities that clients can interact with, test, and even customize with their own data.

"Our Client Experience Center offers a hands-on environment where creativity, experimentation and future-focused solutions are front-and-center," said Tom Signorello, Pomeroy CEO, in a statement. He described the facility as "purpose-built to foster visionary thinking and collaborative innovation," empowering clients and partners to co-create solutions that drive measurable business impact.

Beyond the Pitch: The Rise of the Co-Creation Hub

Pomeroy's CEC is a prime example of a growing trend in the B2B technology sector: the move away from static sales presentations toward dynamic, experiential engagement. In a market saturated with complex digital solutions, demonstrating value requires more than a PowerPoint deck. Business leaders increasingly demand to see, touch, and understand how technology will integrate into their specific operational environments before making significant investments.

These centers are designed to be hubs for co-creation. The model's effectiveness lies in its ability to build credibility and trust by making the client a partner in the development process. According to industry analysis, this hands-on approach can significantly shorten sales cycles and improve solution adoption by ensuring the final product is perfectly aligned with the client's unique challenges and goals.

Dan Huberty, Pomeroy's Chief Digital and Innovation Officer, emphasized this collaborative philosophy. "It's designed as a hub for exploration and co-creation. Clients engage directly with our solution architects and other experts to shape practical, transformative solutions for their businesses," Huberty explained. "They see demonstrations in action. We can ideate and build solutions together. And we can customize the experience by integrating their data and aligning it with their goals."

Inside the Innovation Showcase

The portfolio of technologies on display at the CEC addresses some of the most pressing challenges in the retail and enterprise sectors. Each demonstration is designed to highlight real-world impact and tangible value.

• Intelligent and Modern Checkout: With consumers demanding speed and convenience, Pomeroy showcases modern Point-of-Sale (POS) systems and intelligent self-checkout solutions. These systems leverage AI and smart recognition to reduce friction, minimize wait times, and provide rich data for inventory management and sales analytics. The global market for self-checkout systems is seeing significant growth, driven by retailers' need to reduce labor costs and meet demand for contactless transactions.

• AI-Driven Service Desks: Moving beyond basic chatbots, the AI service desks on display demonstrate how automation can handle a significant portion of routine service requests. Early adopters in the retail industry have reported automating as much as a third of their internal support tasks, freeing up human staff to focus on more complex, value-added work and dramatically improving operational efficiency.

• Premium Digital Signage: The CEC illustrates how digital signage has evolved from a simple advertising tool into a dynamic platform for customer engagement. Integrated with AI, these systems can analyze foot traffic, personalize content based on viewer demographics, and create interactive experiences that drive sales. Studies show that well-implemented digital signage can increase sales of promoted products by 15-30%.

• Secure Storage Solutions: Addressing the persistent challenge of theft and inventory management, Pomeroy's secure storage demonstrations feature advanced lockers and automated systems that protect high-value goods while optimizing floor space and improving the speed of click-and-collect services.

Differentiating in a Crowded Field

Pomeroy operates in a highly competitive global market for IT and technology services, contending with a host of large-scale providers. In this environment, differentiation is key. The Client Experience Center serves as a powerful differentiator, shifting the conversation from a comparison of services to a partnership in innovation.

By creating a physical space dedicated to future-ready technology, the company is not just selling solutions; it is selling a vision and a collaborative pathway to achieving it. This approach helps solidify its standing as a forward-thinking leader, capable of guiding clients through complex digital transformations.

The launch reinforces Pomeroy's stated dedication to anticipating industry trends and advancing technology solutions, ensuring its clients remain at the forefront of innovation and success.