Customer Experience

With a new CIO bringing decades of clinical and business expertise, PayForward is betting that a patient-first approach can redefine health plan solutions.

With new revenue and client success chiefs, Gozio Health signals an aggressive push to scale its mobile platform and deliver tangible ROI to health systems.

A new feature sends a compliant text moments before an AI call, promising to boost connection rates, enhance revenue, and rebuild trust in sales outreach.

Malaysia's largest telco, CelcomDigi, launches a unified distribution system for its 20M+ users, aiming to streamline sales and enhance partner collaboration.

Mercy hires Google Health veteran Lina Scroggins as its new Chief Product Officer, betting on Silicon Valley expertise to fix the digital patient journey.

CallRevu launches DylanAI, an AI receptionist embedded in its phone system, promising to eliminate hold times and intelligently route calls for dealers.

A new study shows leading companies are using AI to fundamentally reimagine work, creating a vast competitive gap. Laggards may never catch up.

With the appointment of John Partain, PCS Software signals a strategic shift, betting on customer experience to win the competitive TMS loyalty battle.

MHC's new 'accessibility-by-design' approach embeds compliance into documents before creation, aiming to end costly remediation and improve CX.

Kairoi Residential is launching its HALO platform, using AI to transform resident experience from a cost center into a significant revenue stream.

Northpointe Bank is adopting Tavant's AI platform to slash mortgage processing times, aiming for a faster, more personalized experience for homebuyers.

Brands are ditching costly ads for immersive, creator-led events. See how Gallery Club House is rewriting the rules for Big Game marketing in 2026.

A new partnership gives small furniture shops the same powerful financing tools as major chains, aiming to boost sales and level the playing field.

Centrical's new AI Role-Play platform offers realistic practice to boost employee skills, promising to slash training time and improve key business metrics.

A new partnership embeds compliant payments into the CRM, aiming to eliminate disconnected systems and streamline the entire customer journey from engagement to revenue.

New research reveals Middle East firms are rapidly adopting AI, but an 'execution gap' fueled by silos and poor metrics is hindering profitability.

Following a $200M+ fundraise, AI scale-up PolyAI hires a seasoned GTM leader to accelerate its push into enterprise-grade AI customer service.

IDC recognizes RingCentral for its AI-powered RingWEM platform, signaling a major shift in how contact centers manage performance and employee engagement.

Medallia’s 2026 Expy Awards reveal how CIBC, Vanguard, and Verizon are using AI to transform customer feedback into measurable financial success.

Vonage's new platform embeds AI-driven WhatsApp and RCS messaging into Salesforce, aiming to revolutionize how brands engage with customers.