Customer Experience

Hong Kong's Bowtie opens a landmark tower, betting that a physical presence and a coffee shop can build digital trust and disrupt the insurance market.

AI marketing firm Zeta Global smashes records for the 18th straight quarter, raising guidance and projecting its first full year of GAAP profitability.

A new partnership between Openly and claimtouch uses AI to automate property valuations, promising to slash settlement times and increase accuracy for homeowners.

With a new Plano office and a seasoned leader, Standley Systems signals an aggressive push to capture the competitive Dallas-Fort Worth tech market.

The global testing giant's latest move deepens its U.S. consulting services, signaling a major strategic shift in a competitive North American market.

Vandana Venkat, an expert in AI and digital insurance, takes the helm at IPG, signaling a major strategic shift in the competitive pet care market.

As political ad spend shifts to streaming, AdImpact launches AdMo+, a new tool designed to give campaigns a critical edge in the evolving media landscape.

A single app crash now costs more than just a user. A new report reveals how mobile user intolerance for instability is creating a billion-dollar problem.

A bootstrapped AI platform just won an award previously held only by FanDuel and DraftKings. Discover how PlayerProps.ai is changing the game.

A new study of 500+ leaders shows most firms use AI superficially, facing intense ROI pressure, governance hurdles, and a growing talent gap.

With a promise of cellular renewal via exosomes, (plated) Skin Science is leading a biotech revolution. But can it navigate the hype and regulatory hurdles?

A new report shows patients are rejecting 'overdone' looks for subtle, strategic care, driven by Ozempic, menopause, and a desire for authenticity.

A new partnership aims to unify the fragmented $4.7B MENA retail media market with AI, promising unprecedented efficiency for brands and retailers.

RAD Intel's new platform offers enterprise-grade audience intelligence to smaller firms, challenging the high-cost tools used by market giants.

The AI health platform's latest acquisition integrates a specialized pregnancy app, promising a new era of proactive, data-driven maternal care for families.

A food-tech startup is challenging giants with snacks made from a revolutionary Harvard-developed tech, promising clean ingredients at unprecedented speed.

Amid rising costs, The Knot Worldwide is investing $500,000 to support the small businesses that form the backbone of the challenged wedding industry.

Roots names Rosie Pouzar as Chief Commercial Officer, leveraging her Sephora and omnichannel expertise to accelerate growth and redefine the brand's future.

The Biocodex Microbiota Foundation opens its 10th annual grant, committing a total of half a million dollars to shape the future of U.S. gut health science.

At IFA 2026, Marchex will showcase AI that turns customer calls into revenue, aiming to solve costly inconsistencies plaguing multi-location brands.