CallRevu's DylanAI: The AI Receptionist Built to Run a Dealership

NEW YORK, NY – January 30, 2026 – CallRevu, a dominant force in North American automotive communication, today announced a significant evolution of its platform with the launch of DylanAI. This AI-powered receptionist is not an add-on or a separate tool, but a core upgrade embedded directly into the company’s automotive-specific phone system, designed to redefine how dealerships manage customer calls.

The launch comes as the automotive retail sector accelerates its adoption of artificial intelligence, with an estimated 81% of dealerships planning to increase their AI budgets in the coming year. CallRevu's move positions DylanAI as a central piece of this technological shift, promising to transform the often-frustrating experience of calling a dealership into a seamless, intelligent interaction. By understanding dealership workflows, tracking staff availability in real-time, and routing calls with unprecedented precision, DylanAI aims to become the operational brain of a dealership’s communication network.

An AI That Knows the Dealership

What sets DylanAI apart from a crowded field of generic voice assistants is its foundational design. It was built from the ground up exclusively for the automotive retail environment. “This isn’t a plug-in or a third-party integration, Dylan is built into the foundation of our phone system,” said Ben Chodor, CEO at CallRevu, in the official announcement. “It understands your dealership as if it works there.”

This deep integration allows the AI to function with a level of contextual awareness previously unseen in dealership IVR systems. DylanAI recognizes returning customers, accesses their history, and understands the specific, often complex, workflows of sales, service, and parts departments. It maintains a real-time map of employee availability, knowing who is on a call, at lunch, or offline. This eliminates the guesswork that leads to endless transfers and long hold times. Instead of presenting callers with a clunky, multi-level menu, DylanAI can intelligently route them to the right person or department on the first try.

The system's "dealership-smart" intelligence is powered by CallRevu's vast repository of automotive-specific conversational data. By leveraging advanced Natural Language Processing (NLP) and machine learning trained on millions of industry-specific calls, the AI can interpret a customer's intent with high accuracy, whether they are trying to schedule a service, inquire about a vehicle, or check on a repair status. This purpose-built approach is designed to create a more natural and effective communication flow for both the customer and the dealership staff.

Beyond the Hold Button: A New Standard for Customer Service

For consumers, the most immediate impact of DylanAI will be the radical improvement of the phone-in experience. The system is engineered to obliterate common pain points like extended hold music, misrouted calls, and the frustration of repeating information to multiple people. By connecting customers to the correct, available person faster, CallRevu aims to elevate the standard of customer service across the industry.

This focus on efficiency directly translates to customer satisfaction. In an increasingly competitive market, a positive initial interaction can be the deciding factor for a customer choosing one dealership over another. Research indicates that companies integrating AI into customer service can see up to a 25% improvement in efficiency and issue resolution. DylanAI's promise of "human-like responsiveness" and its ability to provide 24/7 intelligent assistance align with this trend, ensuring no opportunity is missed, even after hours.

Furthermore, the platform is designed to empower, not replace, human employees. “This upgrade isn’t about replacing people — it’s about empowering dealerships to respond faster, route smarter, and never miss an opportunity,” Chodor added. By automating the tedious and time-consuming task of call routing and initial information gathering, DylanAI frees up receptionists and BDC agents to focus on higher-value, more complex customer interactions that require a human touch. This hybrid model, combining AI's speed and data-processing power with human empathy and expertise, is widely seen as the future of customer engagement.

A Strategic Play in the Automotive Tech Arena

The launch of DylanAI is more than a product upgrade; it's a strategic maneuver to solidify CallRevu's dominance in the automotive communications market. By embedding the AI as a core, non-optional feature of its phone system, the company is making a bold statement about the future of dealership technology. This contrasts with competitors who may offer AI as a standalone tool or an optional integration. For the 100,000-plus dealer seats already using CallRevu's phone platform, DylanAI will be deployed automatically, instantly creating one of the largest networks of AI-powered dealership communication systems in the industry.

This move also signals CallRevu’s ambition to become the central nervous system for dealership technology. Through an open API initiative, DylanAI is engineered to be the "connective hub for the dealership tech ecosystem." This allows for seamless integration with all major service schedulers, digital voice assistants (DVAs) from other providers, CRMs, and other emerging platforms. Instead of creating a walled garden, CallRevu is positioning DylanAI as a unifying layer that allows disparate systems to communicate and work together more cohesively. This strategy could prove critical as dealerships navigate an increasingly fragmented landscape of software solutions.

The Tangible Returns of Intelligent Communication

For dealership owners and general managers, the ultimate question is about the return on investment. While specific data for DylanAI is forthcoming, existing industry metrics and CallRevu's own track record point toward significant financial benefits. A recent industry survey revealed that 55% of dealerships already using AI are reporting an ROI of over 20%, with nearly one-fifth seeing growth of over 30%.

These returns are generated through multiple channels. First, by improving call connection rates and reducing missed opportunities, DylanAI directly impacts lead conversion and sales. A previous CallRevu case study demonstrated how a dealership using its combined AI and human agent services saw a nearly 20% increase in appointment rates and a 30% jump in used car sales. By ensuring every call is handled efficiently, DylanAI is expected to produce similar, if not greater, results.

Second, the system drives operational efficiency. Automating call routing reduces the labor cost associated with call management and minimizes human error. The real-time staff availability tracking helps optimize workflows and ensures that employee time is used effectively. Finally, by enhancing the customer experience, DylanAI helps build brand loyalty and improve a dealership's reputation, leading to higher customer retention and more repeat business over the long term. As the automotive industry continues its rapid digital transformation, tools that provide a clear path to both improved customer satisfaction and increased profitability will become indispensable.