Customer Experience

Mexican fintech leader APLAZO partners with Kustomer, using AI to dramatically boost customer satisfaction and scale with empathy in a booming market.

A new partnership is trading vague online metrics for real-world visits, proving advertising's impact and reshaping how tourist destinations spend money.

The mobile competition giant is moving beyond tournaments, acquiring backend tools to create a one-stop shop for developers from creation to monetization.

Venbrook Group names Awais Farooq its new Chief Claims Officer, signaling a major strategic push to modernize its global claims with data and technology.

Fold's new app aims to make bitcoin simple for daily use, but can it stand out in a crowded market and deliver on its long-term promises?

The tech platform is rapidly expanding, using private lots to solve a $100B industry problem and aiming for 10,000 locations by the end of 2026.

The 90-year-old insurer goes live with Equisoft's SaaS platform, tackling industry-wide tech debt to boost agent efficiency and speed product launches.

A new study reveals financial firms see big returns from AI but struggle with deployment due to poor data quality and IT complexity, forcing a major rethink.

R1 secures 'Best in KLAS' for the 7th straight year. We dive into the AI tech and expert services transforming hospital finances across the U.S.

Acarix's CADScor®System gains stringent EU MDR certification, a move poised to reshape cardiac diagnostics and fuel the company's expansion in the U.S.

The Center for the Future of Arizona launches a free, data-driven hub to equip journalists and combat declining public trust in media.

For the second straight year, Collette Health is #1 in virtual care. Discover how its integrated platform is redefining hospital efficiency and patient safety.

An award for Aurora Mobile's CEO reveals a bigger story: how GBA tech firms are building the AI tools for the next wave of global digital commerce.

The entrepreneur is expanding his Mileo Hotels brand to Dominica and launching a new website, signaling a push into sustainable tourism and transparency.

Registration is open for Asia's massive food trade fair, where 180,000+ pros will discover the future of food and forge new global partnerships.

Perfect Corp.'s YouCam app and ibon printing kiosks blend AI with tradition, letting users create custom red envelopes for a modern Lunar New Year.

With AI interactions surging over 200%, 8x8's latest results show businesses are moving past AI pilots to full-scale platform adoption for CX.

The parent of Applebee's and IHOP adds franchise experts Rick Silva and Amanda Clark to its board, signaling a focus on growth and governance.

Amidst economic headwinds, JD Power projects 16.3M vehicle sales for 2026 and launches its new 'Power Platform' to help the industry navigate disruption.

A new partnership brings acute end-of-life care into a residential setting, allowing Austin seniors to receive critical support without leaving home.