Customer Experience

Oceania Cruises' new ship, Sonata, saw bookings soar 45% over the last launch, a powerful sign of the booming demand for high-end sea travel.

Fintech firm PointsKash is integrating Plaid's network, aiming to simplify user onboarding and build trust for its rewards and payments app, PK Pay.

A major merger, fueled by Alvarez & Marsal Capital, creates Day & Nite AmeriServe, a new powerhouse in commercial facilities services aiming for national scale.

German investor Deka Immobilien acquires Montreal's Deloitte Tower, tapping Canderel to manage the asset in a major vote of confidence for premium office space.

A major investment from Ares and DaVita will help Elara Caring expand in-home care, launching a new model for chronic kidney disease patients.

Sallie Mae appoints a Bank of America and Walgreens veteran as its new CTO, signaling a major push to modernize the student lending experience with data.

Once valued at $3.3B, the healthtech giant seeks Chapter 11 protection, a stark warning for the post-pandemic digital health industry.

With dentist burnout at crisis levels, one veteran practitioner offers a $6M blueprint to help owners escape the grind and reclaim their lives.

Peter Rodriguez's CRN award validates Pentera's partner-first model, proving human leadership is key to scaling AI-powered cybersecurity solutions.

The French data science leader's first acquisition signals a major play in the AI consolidation game, aiming to fuse strategic ROI with granular customer analytics.

A new survey shows NFL fans are less satisfied than customers of ISPs, as high costs, officiating woes, and team losses erode the fan experience.

Lottery giant Scientific Games hires a data science veteran from Walmart and AB InBev to bring e-commerce-style AI and personalization to the world of lottery.

A new partnership embeds on-demand vehicle pickup and delivery into Dealerware's platform, aiming to solve key operational hurdles for automotive retailers.

WTW launches a new AI platform to transform compensation strategy, promising faster, data-driven insights and a more strategic role for HR professionals.

North Carolina residents are invited to shape policy by sharing their daily life experiences in a statewide survey open through February.

Alcon launches PRECISION7, a new one-week contact lens, creating a category that blends advanced comfort with an intuitive, affordable replacement schedule.

With its ultralight AI glasses now global, Rokid tackles a key barrier to adoption: prescription lenses. Is this the turning point for wearable tech?

For the fourth year, inDrive is the world's #2 ride-hailing app. Its secret? A unique pricing model and a bold expansion into an all-in-one super app.

Beyond retail, Pacsun is investing in the next generation of musicians, using co-creation and strategic partnerships to build authentic cultural relevance.

A new campaign from ZOLL LifeVest and the AHA targets the deadly disparity in women's cardiac care, blending advocacy with life-saving wearable technology.