Customer Experience

Carmody brings in veteran exec Michael Bumgarner as CFO/COO. The move signals a strategic push to modernize the 125-year-old firm amid a shifting legal market.

OneFootball is integrating Polymarket's prediction markets for 600M fans. It’s a bold leap into interactive fandom, but one that steps into a global minefield of legal and ethical questions.

A new report reveals over 60% of construction materials firms use paper, leading to massive data, execution, and safety gaps that stifle growth and risk lives.

Redken's 2026 Symposium isn't just a hair show; it's a strategic pivot. A new Business Forum signals a shift to arm stylists with enterprise skills.

Toronto's Goodreid Investment Counsel ditches a decade-old system for d1g1t's integrated platform, a move highlighting a critical shift for boutique firms.

With a new hybrid, premium tech, and a higher price, Kia's redesigned Seltos isn't just an update; it's a strategic move to redefine value in a crowded segment.

A Phoenix cleaning service won a top award not just for its results, but for a radical business model: honesty. Here's how it's changing the game.

With a new CEO and 27 new schools on the books, Primrose is aggressively expanding. But can its proven model for quality education scale at this pace?

A new marketplace for food and wine signals a major shift in travel, where authenticity, sustainability, and human connection are the ultimate currencies.

We map digital grids and autonomous routes, but what about the biological networks that define half of humanity? An Indian brand is using ancient wisdom to build new infrastructure for women's health.

A new study reveals a 360% surge in senior fraud losses since 2021, with AI-powered scams creating a complex new threat. How can we protect our most vulnerable?

The real estate marketplace iFinder enters San Antonio, betting its vetted-investor model can out-execute traditional cash buyers in a cooling market.

A geo-targeting firm captured data from 1M cannabis consumers' phones to create a compliant ad audience. It's a strategic masterstroke, but it opens a new front in the battle over data privacy.

EVERSANA poaches Takeda's Jen Norton to lead a new tech-first unit, signaling a high-stakes bid to dominate the complex life sciences access market.

A 100-year-old firm is betting its future on AI and VR, appointing new leaders to transform how we design buildings. Is this the blueprint for an industry on the brink of disruption?

A new report reveals employees are out-learning their companies, while managers struggle to predict the future. Work is changing faster than we can adapt.

A top pet wellness brand is making lab results for all its products public. It’s a move that weaponizes transparency in a murky, trust-deficient industry.

Blue Cross MA's new partnership with Thyme Care moves beyond paying for procedures, betting on a value-based model to guide patients and curb spiraling costs.

Charta Health's new athenahealth partnership promises an 11% revenue lift by auditing every bill. We analyze if AI is the long-awaited cure for revenue leakage.

Priority Health partners with Color Health, leveraging an ASCO-certified virtual clinic to tackle soaring cancer costs and redefine access for employers.