Customer Experience

An executive's award reveals a deeper truth: the auto industry's future isn't about cars, but the complex data ecosystems that run them. A look inside Authenticom.

Manchester United partners with Elevate, using AI to redefine the Old Trafford experience. But can data-driven luxury coexist with the soul of the game?

A new report reveals that team relationships and good managers are now the top retention drivers in the restaurant industry, not just paychecks.

Manulife's AI leadership isn't just hype. With a $1B value projection and real-world tools, the insurer is setting a new standard for the industry.

A new partnership between Thanx and Kea is digitizing the last bastion of analog restaurant interaction—the phone order. This isn't just about convenience; it's about turning a major data blind spot into a strategic asset for growth.

With the hire of LongHorn Steakhouse veteran Monika Saxena, BJ's is betting that a data-driven focus on brand and guest experience is the key ingredient.

A new platform, SmartFocus.ai, offers AI-powered focus groups for $99. We explore if this democratizes research or if synthetic audiences miss human truth.

A new global conference, IMPAKT, launches in London, promising real outcomes over AI buzz. But in a crowded field, can it truly reshape executive discourse?

The all-inclusive giant is replacing its 18-year-old rewards program with the 'Island Insiders Club,' a strategic pivot from transactions to experiences.

Beyond the perfect steak, a new model for business success emerges, blending operational mastery with the strategic art of 'edvertising.' A deep dive.

A new PR partnership signals a deeper trend: the fusion of ethical operations and financial strategy. This isn't just about good press; it's about building a resilient, profitable business model for 2026.

New data reveals a startling truth: confusing parking payments aren't just annoying—they're costing local businesses and reshaping how we live in our cities.

Restore Hyper Wellness is using a gamified challenge to keep clients engaged this summer. But is this a new frontier in personal resilience or just savvy marketing?

Montreal's new MET airport is open, but is it a resilient infrastructure play or a risky bet on changing traveler habits? We look at the strategy.

Elevance Health is deploying a suite of AI-driven tools to manage chronic illness. Is this the future of healthcare or just a new set of digital hurdles?

Netflix's expanded iHeartMedia deal isn't just about more shows; it's a calculated move to conquer daytime viewing and redefine streaming engagement.

Replacing your home's siding is more than a cosmetic upgrade. Experts warn that skipping a crucial inspection can lead to costly structural damage and energy loss.

In Malta, a partnership between Acronis and Eyetech is teaching kids cyber safety. It's more than a charity event; it's a blueprint for the future of CSR.

In extreme climates, the battle for livability is fought by our HVAC systems. An expert's advice reveals the specialized tech and strategies needed to win.

With 500,000 voters at risk of being silenced, Élections Québec is overhauling its process. Here's how they're making every vote count in 2026.