Customer Experience

Marga.ai partners with leadership guru Aviad Goz to create an 'Authentic Human AI' mentor, betting that judgment, not just data, is the next great digital asset.

As businesses rush to advertise on ChatGPT, a critical question emerges: does it work? CallRail's new integration aims to answer that, giving SMBs the tools to measure ROI and compete in the new AI-driven landscape.

A new video AI from Bria processes clips with temporal awareness, eliminating flicker and setting a new standard for quality and speed in content creation.

AI saves workers 11 hours a week, yet firms see little gain. A new report reveals how 'botsitting' and 'botshitting' are erasing AI's promised ROI.

With only 4% of US pets insured despite soaring vet costs, a new partnership signals a major shift. Is embedding insurance the key to this untapped market?

TELUS brings its Optik TV and PureFibre service to Montreal and Quebec City, challenging incumbents Bell and Videotron with flexible, bundled entertainment.

As dealerships lose millions to missed calls amidst staffing shortages, Recall Masters’ latest acquisition signals a strategic pivot beyond recalls to dominate customer engagement.

As Europe grapples with energy costs and net-zero goals, Cortec's Croatian subsidiaries offer a powerful model for a circular, self-powered supply chain.

Sameer Kanodia's second consecutive top CEO award isn't just a trophy. It is a powerful case study in how a 'people-first' ethos builds resilient global firms.

Vision Marine's extended partnership with Nextfour isn't just a supply deal; it's a strategic move to define the user experience in electric boating.

Carestream's new Lux HD detectors blend high-res imaging, AI, and rugged design to boost diagnostics, streamline workflows, and challenge market rivals.

A major acquisition in retail services signals a seismic shift. Discover how Agility Retail and The Marco Company are redesigning the future of physical stores.

An Apple Valley broker is one of America’s top agents. Her secret isn't just sales, but a deep, compassionate focus on the complex world of probate.

Performance management platform 15Five is betting on AI to fix the broken review process. Will its new tools finally free managers for real coaching?

While rivals retrench, UNIQLO doubles down on Canada. A deep dive into the strategy, risks, and what its suburban push means for local retail.

Beyond the parade, Pride is a significant economic force. As rising threats drive up costs, a new federal investment aims to secure this vital industry.

Ottawa unveils the Safe Social Media Act, proposing an under-16 ban and a new regulator. Will this bold move save kids or stifle innovation?

Vince Torres wins the inaugural StreamTV Trailblazer Award for pioneering genre-based TV packs, a move that challenges industry norms and redefines value.

A 115-year-old Texas dynasty just acquired a Mercedes-Benz dealership. It's not just a sale—it's a strategic move set to redefine luxury auto retail.

A new report signals a seismic shift in IT. As AI handles the code, uniquely human abilities like critical thinking are becoming the most valuable skills.