Customer Experience

A new partnership lets parents order and track Ubers for their teens. It’s a logistical dream, but at what cost to privacy and adolescent independence?

A new integration embeds AI-powered messaging into Zoho CRM, signaling a major strategic play in the convergence of CPaaS and enterprise software.

A UK tech firm's World Cup AI agent shows how intelligent assistants are moving beyond chatbots, providing instant answers and a new playbook for customer experience.

New Finimize data reveals a fractured UK investor market where low cost is no longer king. Trust, service, and product range are the new differentiators.

As Canada gears up for the World Cup, a furniture retailer's partnership with Alphonso Davies reveals a masterclass in strategic brand engineering.

Stelliers Asia's 2026 finalists reveal a strategic shift in hospitality: the real asset isn't the property, but the people, from GMs to canteen cooks.

In a world of flash sales and promo codes, Tripmasters is ditching discounts for 'Everyday Low Pricing.' Is this a gimmick or the future of travel booking?

Beyond compliance, companies are discovering that direct video for Deaf customers isn't just inclusive—it's a powerful driver of efficiency and growth.

Celebrating 30 years, Tofino's Wickaninnish Inn secures top global luxury hotel rankings. We explore how it pioneered a market and why its success matters.

As P.C. Richard & Son ties its summer sale to America's 250th, we look at the strategy behind the savings and if a 116-year legacy can win today's consumer.

At InfoComm 2026, Mersive unveiled its new Tablet, a device promising to end the friction of hybrid work by unifying platforms and simplifying collaboration.

As AI assistants reshape how buyers discover products, companies risk becoming invisible. Snoika's new platform aims to solve this, moving beyond SEO to help brands get found in AI-generated answers.

Historic Hotels of America's 2026 list isn't just for golfers. It's a map to resilient assets where heritage tourism drives premium, long-term returns.

Javelin's latest scorecard names Carefull a leader in user experience, signaling a market shift where intuitive design is now a key defense against fraud.

As 87% of consumers demand consistency, Berlin-based Strategix launches a model to unify PR, marketing, and branding. But is it the answer to a fractured digital world?

Small agencies are drowning in disconnected software. Discover how integrated platforms are freeing agents to be trusted advisors, not just tech managers.

With the hire of growth veteran Shannon Hodges, ibex is betting that the future of customer experience isn't just AI, but a complex synergy with its human experts.

Southwest and ABCmouse's new deal is more than just kid-friendly content. It's a sharp strategy to win families and a new frontier for ed-tech.

Oceania Cruises is booking voyages for 2029, a move that reveals a seismic shift in luxury travel towards long-term planning and deep destination immersion.

A new platform promises to streamline rental applications for the gig economy. But can it build real trust between landlords and tenants in an era of fraud?