Customer Experience

A new partnership brings acute end-of-life care into a residential setting, allowing Austin seniors to receive critical support without leaving home.

A $52M deal for a luxury Glendale apartment building reveals strong investor confidence and the strategic financing shaping Southern California's rental market.

A new analysis of malpractice claims reveals the top drivers of patient harm in cardiology, offering critical insights to save lives and protect careers.

Humana is rolling out 'Agent Assist,' an AI tool for 20,000 advocates, aiming to enhance empathy and efficiency, not replace its human workforce.

A new interline agreement allows single-ticket booking and through-checked bags, connecting Contour's regional network with JetBlue's 100+ destinations.

By acquiring its top partner's CAM division, Mastercam is ditching the old reseller model for direct control. What does this mean for users and competitors?

Canadian auto-tech firm 360.Agency appoints a new CEO and CRO to spearhead an AI-driven transformation, aiming to redefine value for dealers and OEMs.

A former software CEO brings the rapidly expanding BODYBAR Pilates franchise to Oregon, blending business acumen with a personal passion for wellness.

With $10M in revenue and major institutional backing, Safe Project is proving that crypto infrastructure can be a sustainable business without token subsidies.

A new partnership shows how data-driven onsite health centers are slashing hospital bills and improving patient outcomes, offering a new playbook for employers.

New online communities offer an 'emotional prescription' for patients, but can the platform's 'gold standard' model balance support with business?

A top international award for its website signals a digital shift for Greece Sotheby's International Realty and spotlights the booming Greek luxury market.

A new AI-powered communications integration aims to solve chronic customer service issues in auto dealerships by linking every call to core management systems.

As fraudulent hospice claims top $3 billion, a new private certification program hopes to restore trust and protect vulnerable end-of-life patients.

ezCater now lets employees order meals inside Slack, a move aimed at ending skipped lunches, reducing distractions, and boosting workplace productivity.

With new CTO Sharath Pasupunuti, Sidecar Health doubles down on its AI strategy to empower consumers and challenge the traditional health insurance model.

A new brand claims its decadent milkshakes improve gut health and mood, using invisible science to challenge the war between pleasure and well-being.

Ever.Ag's Feedlot IQ, an AI-powered platform, aims to revolutionize cattle management by unifying data for earlier health detection and improved efficiency.

With a new luxury-focused role and a veteran leader, footwear giant Caleres signals a major strategic investment in its high-end New York brands.

The new joint venture targets high-growth US markets, starting in Phoenix, signaling strong institutional confidence in the self-storage sector's future.