Customer Experience

The national carrier renews a key tech partnership, betting on real-time pricing and AI-driven offers to navigate financial recovery and redefine passenger experience.

Expedia Group's reported $350M deal for CarTrawler signals a major push to dominate the B2B travel market, integrating cars, transport, and insurance.

MyVest launches Separately Managed Models, a new technology aiming to solve wealth management's biggest challenge: delivering hyper-personalization at scale.

A new partnership enables compliant crypto-to-fiat funding for gaming, blending digital asset liquidity with robust responsible betting frameworks.

As AI shopping agents threaten to overrun online sales, new virtual waiting rooms aim to restore fairness by telling automated friend from foe.

On its advisory board's first anniversary, accessiBe shows how direct community feedback is crucial for bridging the AI accessibility gap.

Blockskye, FCM, and KAYAK for Business partner to create a unified platform, tackling long-standing issues of friction in corporate travel booking and payments.

With new funding from top investors, Alacriti is set to accelerate its push into AI, fraud prevention, and programmable money for financial institutions.

With new private equity backing, Fiduciary Trust hires a CIO with a Ph.D. in engineering, signaling a bold, tech-forward strategy for growth.

Nature's Path captures the viral Dubai chocolate craze in its new Love Crunch granola, blending social media trends with its organic and philanthropic mission.

New data shows automated systems are slashing drug approval times and saving patients millions, offering a glimpse into a future with fewer healthcare hurdles.

As Michigan homeowners face steep premium hikes, a new tech-driven insurer arrives, offering a data-centric model for agents and consumers.

A coalition of public entities is partnering with QuadMed to control costs and improve wellness, signaling a major shift in regional employee healthcare.

JetBlue now serves OATRAGEOUS®, the first dairy-free oat milk liqueur on any airline, tapping into the booming 'better-for-you' beverage market.

A new boutique condo in Astoria is attracting buyers with a focus on craftsmanship over spectacle, signaling a potential shift in NYC's luxury market.

Interact's new AI moderates content and automates tasks, signaling a major shift toward autonomous systems in the competitive employee experience market.

Attentive's new Visibility AI helps brands maximize RCS revenue by ensuring richer, interactive messages actually get seen by customers.

Legacy youth organization Camp Fire hires three senior leaders to spearhead its 'Flourish' plan, aiming to reach 250,000 youth across all 50 states.

A new 28-seat restaurant from a 'Top Chef' star and a hospitality scion blends family legacy, sustainability, and a highly personal tasting menu.

Mispro's new contract vivarium at Genesis Science Center aims to provide crucial, flexible lab space for San Diego's burgeoning biotech startups.