Customer Experience

New research reveals a major disconnect: consumers, led by Gen Z, crave sustainable dining, but the foodservice industry is struggling to keep up.

Medallia's sustained leadership in Gartner's VoC report highlights its AI-driven strategy for turning customer feedback into real business growth.

Kansas City's EverFast Fiber is partnering with GOCare, betting that a modern, digital-first customer experience is the key to winning a crowded market.

Orum achieved a 36% conversion rate using Idomoo's AI video, proving hyper-personalization is no longer a novelty but a core driver of B2B ROI.

A new report reveals why large dogs face longer shelter stays. Low confidence, cost, and housing barriers are creating a crisis, but solutions are emerging.

The premium mobility giant's new airport branch targets Coachella crowds and luxury travelers, challenging rental market leaders in Southern California.

AmMetLife appoints veteran actuary Wan Saifulrizal Wan Ismail as CEO. His deep expertise is set to reshape strategy amid rising health costs and new risks.

Online tool retailer VEVOR makes a major move into physical stores, partnering with the Houston Rockets and opening its first global flagship in the city.

A new partnership between Always and The Fibroid Foundation aims to break the silence on heavy periods and fibroids, combining product innovation with advocacy.

The digital marketplace aims to bring transparency and efficiency to Hong Kong’s fragmented private lending sector, connecting borrowers with licensed lenders.

As homeowners prioritize health, advanced water filtration is becoming a non-negotiable part of modern kitchen remodels. Here’s what you need to know.

ClassLink's new Insights platform aims to prove the ROI of digital tools by linking usage data to test results, a potential game-changer for school budgets.

Hong Kong's Bowtie opens a landmark tower, betting that a physical presence and a coffee shop can build digital trust and disrupt the insurance market.

AI marketing firm Zeta Global smashes records for the 18th straight quarter, raising guidance and projecting its first full year of GAAP profitability.

A new partnership between Openly and claimtouch uses AI to automate property valuations, promising to slash settlement times and increase accuracy for homeowners.

With a new Plano office and a seasoned leader, Standley Systems signals an aggressive push to capture the competitive Dallas-Fort Worth tech market.

The global testing giant's latest move deepens its U.S. consulting services, signaling a major strategic shift in a competitive North American market.

Vandana Venkat, an expert in AI and digital insurance, takes the helm at IPG, signaling a major strategic shift in the competitive pet care market.

As political ad spend shifts to streaming, AdImpact launches AdMo+, a new tool designed to give campaigns a critical edge in the evolving media landscape.

A single app crash now costs more than just a user. A new report reveals how mobile user intolerance for instability is creating a billion-dollar problem.