Customer Experience

Local showrooms are using AI to let homeowners preview new kitchens and floors in their own space, turning renovation anxiety into confident decisions.

A Nashville startup has filed a patent for a system that automates SaaS setup in minutes, challenging an entire industry's approach to customer onboarding.

Chicago's top pediatric hospital is integrating online reputation management with patient feedback, signaling a major shift in how healthcare builds trust.

A niche accounting app just won a Webby honor alongside Apple and HSBC. Here’s why it marks a major turning point for all professional B2B software.

After a period of explosive growth under Owner Resource Group, the tech-forward BPO provider begins a new chapter with Chicago-based private equity firm Frontenac.

Amid a motorcoach market rebound, NFI Group separates MCI and names 30-year veteran Rob Marion as its new president to drive quality and growth.

KFC enters the value wars with its new Box Feasts, betting that an 'irrational amount of chicken' is the key to winning over budget-conscious diners.

Top accounting firm Withum partners with tech innovator Aiwyn on a new platform, signaling a major industry shift toward unified digital client services.

AskNicely launches Ask NiceAI, a tool letting managers query customer data in plain language to get instant action plans for revenue growth and brand protection.

Merz Aesthetics secures key EU approvals for its BELOTERO® Balance filler, offering a precise, evidence-backed solution for tired eyes and forehead lines.

A new connected vaccine tag promises to reduce vet workloads, boost client loyalty, and give pet owners instant access to verified health records.

As Mochi Health takes the stage at a top women's health summit, a look behind the PR reveals a company battling rapid growth and customer complaints.

With 93% of candidates facing interview anxiety, a new wave of real-time AI tools is changing the game. Is it cheating or the future of hiring?

The cult haircare brand, co-founded by Rita Ora and Anna Lahey, launches its science-backed scalp and repair solutions exclusively in Canada.

The new AI companion 'Avery' promises to simplify healthcare for millions, but its launch comes as UnitedHealth Group faces scrutiny over AI ethics.

With 388 digital registrations in one week, Pune's Krisala Developers shatters records, highlighting the power of tech in India's booming property market.

Behind closed doors, the world's top healthcare execs cut deals that define medical travel. What does this mean for patients and the future of global care?

At the 2026 Bar & Restaurant Expo, the focus is on tech that boosts profits. See how smart entertainment systems are turning passive screens into sales tools.

The strategic acquisition creates the industry's first end-to-end intelligence service, linking device hardware choices directly to customer satisfaction.

Telnyx's recognition in a key industry report signals a major shift in cloud communications, where owning the infrastructure is key to unlocking real-time AI.