Customer Experience

A new report reveals a major consumer pushback against AI customer service, showing that empathy and resolution are valued far more than automated speed.

A new study shows leading companies are using AI to fundamentally reimagine work, creating a vast competitive gap. Laggards may never catch up.

With key leadership hires, Grocery TV is capitalizing on the booming in-store retail media market, moving it from experiment to essential ad channel.

A new report finds 65% of Americans have switched banks, signaling a new era where digital tools and better returns are shattering traditional loyalty.

A new report reveals a massive gap between RCS availability and business adoption. As AI and trust become critical, are companies ready for the change?

Northpointe Bank is adopting Tavant's AI platform to slash mortgage processing times, aiming for a faster, more personalized experience for homebuyers.

A new partnership gives small furniture shops the same powerful financing tools as major chains, aiming to boost sales and level the playing field.

New research reveals Middle East firms are rapidly adopting AI, but an 'execution gap' fueled by silos and poor metrics is hindering profitability.

National lender NFM Lending opens a new branch in Warwick, RI, led by veteran Peter Nastasi, aiming to navigate the state's competitive real estate scene.

The home improvement giant is deploying Rilla's AI platform to analyze and coach its massive workforce, signaling a major shift in retail training.

A new partnership reveals how integrating mental health is revolutionizing oncology, improving patient outcomes, and setting a new standard for whole-person care.

The tour operator launches a new food tour collection, partnering with America's Test Kitchen to meet surging demand for authentic, immersive culinary travel.

Amazon Pharmacy now offers the new Wegovy pill with transparent cash-pay options, shaking up the high-demand weight management drug market.

CES 2026: A new platform, Liquid Canvas, aims to liberate digital art from brand-locked TVs, offering a universal subscription for any screen.

Freshworks appoints Kady Srinivasan, a proven growth leader from Lightspeed and Klaviyo, as CMO to spearhead its AI-first strategy in the competitive SaaS market.

Advanced AI is reshaping how destinations target travelers. These data-driven strategies offer a powerful playbook for healthcare's patient engagement challenges.

Del Webb's new Michigan community isn't just selling homes; it's selling a lifestyle. We dissect the business strategy behind its amenity-rich model.

An award-winning telecom platform reveals how AI-driven, unified journeys can transform customer experience. What can healthcare learn from this model?

A quiet investment in a communication platform is making a loud statement about the future of work and education. Here’s why it matters for your brand.

KB Home's new Port Orchard community isn't just about houses; it's a new model for building that merges personalization, deep energy savings, and market strategy.