Customer Experience

New research reveals Middle East firms are rapidly adopting AI, but an 'execution gap' fueled by silos and poor metrics is hindering profitability.

National lender NFM Lending opens a new branch in Warwick, RI, led by veteran Peter Nastasi, aiming to navigate the state's competitive real estate scene.

The home improvement giant is deploying Rilla's AI platform to analyze and coach its massive workforce, signaling a major shift in retail training.

A new partnership reveals how integrating mental health is revolutionizing oncology, improving patient outcomes, and setting a new standard for whole-person care.

The tour operator launches a new food tour collection, partnering with America's Test Kitchen to meet surging demand for authentic, immersive culinary travel.

Amazon Pharmacy now offers the new Wegovy pill with transparent cash-pay options, shaking up the high-demand weight management drug market.

CES 2026: A new platform, Liquid Canvas, aims to liberate digital art from brand-locked TVs, offering a universal subscription for any screen.

Freshworks appoints Kady Srinivasan, a proven growth leader from Lightspeed and Klaviyo, as CMO to spearhead its AI-first strategy in the competitive SaaS market.

Advanced AI is reshaping how destinations target travelers. These data-driven strategies offer a powerful playbook for healthcare's patient engagement challenges.

Del Webb's new Michigan community isn't just selling homes; it's selling a lifestyle. We dissect the business strategy behind its amenity-rich model.

An award-winning telecom platform reveals how AI-driven, unified journeys can transform customer experience. What can healthcare learn from this model?

A quiet investment in a communication platform is making a loud statement about the future of work and education. Here’s why it matters for your brand.

KB Home's new Port Orchard community isn't just about houses; it's a new model for building that merges personalization, deep energy savings, and market strategy.

Bitwise appoints a new data VP amid a frenzied AI market. But can one leader bridge the gap between massive spending and measurable business results?

Contact centers are transforming from cost centers to value drivers. A new Tealium and Amazon Connect integration shows how AI and real-time data are key.