Customer Experience

An unprecedented win in all seven categories of a top industry survey shows how Hive MLS's broker-centric model is reshaping agent satisfaction.

WidePoint secures a $1.5M deal, becoming an exclusive procurement partner for a major bottler, signaling a major shift in the IT managed services landscape.

Spectrio's new Intelligent Engagement Suite combines sight, sound, and scent to combat vendor fatigue and redefine the in-store customer journey.

Less than a year after its acquisition, Khoros launches Iris AI, an 'AI-native' platform aiming to unify customer engagement and unseat market leaders.

Progressive Grocer’s annual awards name 68 top products, revealing key trends in sustainability, wellness, and global flavors shaping our grocery carts.

A new survey shows AI-aware customers are forcing brands to rethink everything. Consumers now use their own AI tools for speed, upending traditional CX.

Clarivoy appoints TrueCar veteran Molly Kristick to a new CXO & CMO role, signaling a strategic shift to merge marketing with the total client experience.

The travel club adds diverse Mexican, Dominican, and Jamaican properties, signaling a strategic bet on the booming, experience-driven all-inclusive market.

Local showrooms are using AI to let homeowners preview new kitchens and floors in their own space, turning renovation anxiety into confident decisions.

A Nashville startup has filed a patent for a system that automates SaaS setup in minutes, challenging an entire industry's approach to customer onboarding.

Chicago's top pediatric hospital is integrating online reputation management with patient feedback, signaling a major shift in how healthcare builds trust.

A niche accounting app just won a Webby honor alongside Apple and HSBC. Here’s why it marks a major turning point for all professional B2B software.

After a period of explosive growth under Owner Resource Group, the tech-forward BPO provider begins a new chapter with Chicago-based private equity firm Frontenac.

Amid a motorcoach market rebound, NFI Group separates MCI and names 30-year veteran Rob Marion as its new president to drive quality and growth.

KFC enters the value wars with its new Box Feasts, betting that an 'irrational amount of chicken' is the key to winning over budget-conscious diners.

Top accounting firm Withum partners with tech innovator Aiwyn on a new platform, signaling a major industry shift toward unified digital client services.

AskNicely launches Ask NiceAI, a tool letting managers query customer data in plain language to get instant action plans for revenue growth and brand protection.

Merz Aesthetics secures key EU approvals for its BELOTERO® Balance filler, offering a precise, evidence-backed solution for tired eyes and forehead lines.

A new connected vaccine tag promises to reduce vet workloads, boost client loyalty, and give pet owners instant access to verified health records.

As Mochi Health takes the stage at a top women's health summit, a look behind the PR reveals a company battling rapid growth and customer complaints.