Customer Experience

A new AI platform from Airties uses the TR-369 standard to let ISPs manage retail routers, promising better service, less churn, and new revenue streams.

Sharp Home Electronics' top Globee award for its AI-powered service signals a major shift. We explore the tech and what it means for your next purchase.

A new report reveals a major gap between executive AI ambitions and daily agent reality, as teams face rising strain despite technological advances.

Prismm joins Jack Henry's network to help banks retain assets as unprecedented generational wealth transfer looms, threatening massive deposit flight.

As consumers tune out online ads, companies are rediscovering the power of human connection. Smart Circle's expansion signals a major shift back to face-to-face.

The nation's largest culinary school celebrates its seventh top workplace award, but a closer look reveals a more complex story behind the celebrated culture.

The iconic retailer is targeting the next generation with an ASMR-inspired, tactile campaign, blending digital creator culture with in-store experiences.

New research reveals food and beverage brands are misallocating ad spend by targeting a non-existent average consumer, ignoring three distinct buyer types.

Benchmark Electronics raises its 2026 forecast after strong Q1 results, driven by sector growth and a successful two-year strategic transformation.

Nicnet partners with Aprecomm, deploying AI to fix home WiFi before you complain. Discover how stability, not speed, is the new competitive edge in Brazil.

The regional bank posted record earnings and boosted its dividend, defying market headwinds with exceptional efficiency and a surge in core customer deposits.

The Branches of Marlboro earned top national honors from U.S. News & World Report. An inside look at what sets its acclaimed memory care program apart.

A Texas barbecue legacy meets national retail as Rancher's Premium Smokehouse launches its craft sausages in Kroger stores, shaking up the grilling season.

As temperatures rise, many HVAC companies see revenues soar but profits plummet. A new report reveals the hidden financial traps draining busy businesses.

unitQ launches a new platform aiming to transform customer feedback from a lagging indicator into a real-time driver of revenue, retention, and risk.

The independent wine platform surpasses a major milestone, proving its community-driven, no-sales model is key to empowering a new generation of drinkers.

Jewelry giant Pandora partners with a specialized firm to migrate its global support data, unifying customer service on a single high-performance platform.

Luxury van maker Grech RV partners with Mike Thompson's RV, leveraging a unique personal history to capture Southern California's discerning buyers.

BLAST's multi-year deal with Singapore brings another major Counter-Strike event, boosting the city's global esports and economic standing.

The property manager secured a top 10 national rank by mastering online reviews, proving resident experience is the new key to real estate success.