Customer Experience

IDC recognizes RingCentral for its AI-powered RingWEM platform, signaling a major shift in how contact centers manage performance and employee engagement.

Medallia’s 2026 Expy Awards reveal how CIBC, Vanguard, and Verizon are using AI to transform customer feedback into measurable financial success.

Vonage's new platform embeds AI-driven WhatsApp and RCS messaging into Salesforce, aiming to revolutionize how brands engage with customers.

The wealth management giant is standardizing on VRGL's platform, signaling a strategic tech consolidation to boost advisor efficiency and client engagement.

One of the nation's largest health systems is expanding its use of advanced AI and analytics to redefine clinical excellence and whole-person care.

Pomeroy launches an immersive Client Experience Center in Manhattan, using hands-on tech to transform sales into a collaborative innovation process.

Amazon Pharmacy now offers the new Wegovy pill with transparent cash-pay options, shaking up the high-demand weight management drug market.

Freshworks appoints Kady Srinivasan, a proven growth leader from Lightspeed and Klaviyo, as CMO to spearhead its AI-first strategy in the competitive SaaS market.

While US sales numbers declined in 2025, Mazda posted record CPO figures, earned top safety honors, and saw major growth in Canada and Mexico.

Online broker PU Prime partners with Argentina's AFA for a new campaign, but can a human-centric message overcome industry skepticism and user complaints?

A landmark journal issue introduces a new framework for facial rejuvenation, moving beyond outdated norms to embrace individualized, culturally sensitive care.

An expert plumber breaks down flat-rate vs. time-based pricing, giving you the tools to understand costs, avoid surprises, and make smarter decisions.

Westgate Resorts gets a major endorsement for family travel in Orlando. We dive into what makes them stand out and the business of online reviews.

Netflix is betting big on physical entertainment with its 'Netflix House,' a strategic pivot aiming to diversify revenue and redefine fan loyalty.

A key industry award for tech partner CI&T reveals how AI and data are the new foundations of high-end retail. Who is building the future of luxury?

An award-winning telecom platform reveals how AI-driven, unified journeys can transform customer experience. What can healthcare learn from this model?

A quiet investment in a communication platform is making a loud statement about the future of work and education. Here’s why it matters for your brand.

The ADA’s new standards push for tech from day one and holistic care, but can the system deliver this innovative future to every patient?

KB Home's new Port Orchard community isn't just about houses; it's a new model for building that merges personalization, deep energy savings, and market strategy.

Bitwise appoints a new data VP amid a frenzied AI market. But can one leader bridge the gap between massive spending and measurable business results?