Customer Experience

Blockskye, FCM, and KAYAK for Business partner to create a unified platform, tackling long-standing issues of friction in corporate travel booking and payments.

With new funding from top investors, Alacriti is set to accelerate its push into AI, fraud prevention, and programmable money for financial institutions.

With new private equity backing, Fiduciary Trust hires a CIO with a Ph.D. in engineering, signaling a bold, tech-forward strategy for growth.

Nature's Path captures the viral Dubai chocolate craze in its new Love Crunch granola, blending social media trends with its organic and philanthropic mission.

New data shows automated systems are slashing drug approval times and saving patients millions, offering a glimpse into a future with fewer healthcare hurdles.

As Michigan homeowners face steep premium hikes, a new tech-driven insurer arrives, offering a data-centric model for agents and consumers.

A coalition of public entities is partnering with QuadMed to control costs and improve wellness, signaling a major shift in regional employee healthcare.

JetBlue now serves OATRAGEOUS®, the first dairy-free oat milk liqueur on any airline, tapping into the booming 'better-for-you' beverage market.

A new boutique condo in Astoria is attracting buyers with a focus on craftsmanship over spectacle, signaling a potential shift in NYC's luxury market.

Interact's new AI moderates content and automates tasks, signaling a major shift toward autonomous systems in the competitive employee experience market.

Attentive's new Visibility AI helps brands maximize RCS revenue by ensuring richer, interactive messages actually get seen by customers.

Legacy youth organization Camp Fire hires three senior leaders to spearhead its 'Flourish' plan, aiming to reach 250,000 youth across all 50 states.

A new 28-seat restaurant from a 'Top Chef' star and a hospitality scion blends family legacy, sustainability, and a highly personal tasting menu.

Mispro's new contract vivarium at Genesis Science Center aims to provide crucial, flexible lab space for San Diego's burgeoning biotech startups.

UC Irvine and Konnect partner on a new certification to equip senior HR leaders with the strategic skills needed to navigate the AI revolution.

The homegrown salon consolidates its brand into a new destination experience store in Arab Street, tapping into the booming modesty-conscious beauty market.

The new 'agentic' AI platform from Xtremepush promises to automate CRM with a unique governance-first architecture, transforming work in iGaming and finance.

Mobility giant ZIGUP is equipping 3,500 employees with Microsoft AI in a landmark deal aiming to redefine customer service and operational efficiency.

A new immersive dinner show in Jiuzhaigou aims to transform tourism, but can it balance cultural authenticity with commercial success in a booming market?

As demand for local data soars, tools that scrape Google Maps are becoming essential. Discover how companies are leveraging automation for a competitive edge.