TELUS International (Cda) Inc. (TELUS Digital)

TELUS Digital is a Canadian business process outsourcing and technology company, operating as a subsidiary of TELUS Corporation. Headquartered in Vancouver, British Columbia, Canada, its core mission is to leverage technology to enable remarkable human outcomes, driving digital transformation, enhancing user satisfaction, and delivering innovative solutions. The company focuses on customer and community well-being, aiming for leadership in client service excellence and social capitalism.

The company provides a comprehensive suite of digital IT services, software services, and customer experience (CX) solutions. Key offerings include outsourced customer support, digital experience operations, consulting, digital product development, cloud solutions, AI-fueled automation, front-end digital design, and enterprise technology modernization. TELUS Digital also specializes in AI and data services, encompassing data annotation, AI training data development, analytics, and AI products, alongside trust, safety, and security services, and digital marketing. Its proprietary platform, Fuel iX™, is designed for managing generative AI across enterprises. TELUS Digital serves a diverse range of market segments, including technology, games, communications and media, e-commerce, financial services, banking, fintech, travel & hospitality, healthcare, and automotive industries.

Formerly known as TELUS International, the company officially rebranded to TELUS Digital on September 18, 2024, to better reflect its focus on digital-first experiences. While it was publicly traded on the TSX and NYSE under the ticker TIXT since February 2021, TELUS Corporation completed the privatization of TELUS Digital on October 31, 2025, acquiring all outstanding shares. Recent developments include the acquisition of Gerent, a Salesforce-focused consultancy, in May 2025, and the appointment of Jason Macdonnell as Acting CEO and President, TELUS Digital Customer Experience, and Tobias Dengel as President, TELUS Digital Solutions, in August 2024. The company emphasizes AI-fueled CX and responsible AI governance through its "Humanity-in-the-loop" principles and continues to be recognized as a leader in customer experience services transformation.