TELUS Digital to Debut Real-Time AI Personalization Engine at Adobe Summit 2026
Event summary
- TELUS Digital will showcase its real-time AI personalization engine at Adobe Summit 2026 in Las Vegas from April 20-22.
- The company will demonstrate an end-to-end agentic AI workflow that extracts intent and sentiment from contact center conversations and activates personalized web experiences and loyalty programs.
- TELUS Digital will lead a session on April 22 titled 'Automate customer retention and loyalty with real-time data triggers.'
- The demonstration integrates Adobe Experience Platform, Adobe Experience Manager, Adobe Real-Time CDP, and custom agentic AI extraction models.
- TELUS Digital is an Adobe Gold Solution Partner with 16 years of strategic partnership, 150+ Adobe certifications, and 100+ enterprise-scale implementations.
The big picture
TELUS Digital's showcase at Adobe Summit 2026 highlights the accelerating adoption of generative AI in enterprise customer experience management. The company's focus on real-time AI orchestration addresses a critical industry challenge: operationalizing customer intelligence fast enough to drive measurable business outcomes. With 100+ enterprise-scale implementations and deep Adobe platform expertise, TELUS Digital is positioning itself as a key player in the AI-driven customer experience transformation.
What we're watching
- AI Activation Gap
- Whether TELUS Digital can help enterprises bridge the 'AI activation gap'—the disconnect between data availability and real-time decision speed.
- Execution Risk
- The pace at which TELUS Digital can scale its agentic AI solutions across global clients.
- Market Differentiation
- How TELUS Digital's real-time AI orchestration will differentiate it from competitors in the AI-powered customer experience space.
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