TELUS Digital Maintains CXM Leadership for Eighth Straight Year
Event summary
- TELUS Digital named Leader in Everest Group's 2026 CXM Services PEAK Matrix® Assessment for the Americas, one of eight companies recognized among 48 providers.
- Everest Group highlights TELUS Digital's Fuel iX™ AI suite, global delivery footprint, and outcome-based commercial models as key differentiators.
- TELUS Digital expanded multilingual CX support in Southeast Asia and launched an AI research hub in Brazil in 2026.
- The company serves clients across 12 industries, including telecom, banking, healthcare, and insurance.
The big picture
TELUS Digital's eighth consecutive Leader ranking underscores the growing enterprise demand for accountable, production-ready AI in customer experience management. As companies move beyond AI experimentation to integrated operations, providers like TELUS Digital that offer end-to-end accountability and flexible commercial models are gaining traction. The company's global delivery footprint and deep industry expertise position it well to capitalize on the shift toward AI-driven CX solutions.
What we're watching
- AI Adoption
- How TELUS Digital's Fuel iX™ suite will affect the pace of AI-enabled CX transformation across enterprises.
- Commercial Models
- Whether outcome-based pricing models will sustain TELUS Digital's competitive edge as enterprises prioritize measurable gains.
- Geographic Expansion
- The pace at which TELUS Digital can scale its multilingual capabilities in Southeast Asia and other emerging markets.
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