TELUS Digital Expands Asia-Pacific and Argentina Footprint to Capitalize on AI Demand
Event summary
- TELUS Digital expands into Indonesia, Thailand, Vietnam, Malaysia, and Argentina, adding to its eight sites across six Indian cities.
- The company now operates in 35+ countries with 82,000 employees, delivering CX services in 60 languages and AI data labeling in 500+ languages.
- Expansion targets AI-powered CX, data services, and trust & safety solutions, leveraging regional linguistic and technical talent.
- India remains a key hub for AI data solutions, including AGI, GenAI, and autonomous vehicle projects.
The big picture
TELUS Digital’s expansion reflects the growing demand for AI-driven customer experience and trust & safety solutions in rapidly digitizing markets. The move aligns with industry trends favoring service providers with regional language support and geographically diverse delivery capabilities. With enterprises embedding AI across the customer experience value chain, TELUS Digital positions itself as a strategic partner for global AI deployment.
What we're watching
- Regional Scaling
- How TELUS Digital’s expanded footprint will impact its ability to deliver multilingual AI and CX services at scale.
- Competitive Positioning
- Whether the company can sustain its lead in AI data services amid growing competition in Asia-Pacific and Latin America.
- Market Demand
- The pace at which enterprises adopt AI-powered CX and trust & safety solutions in emerging markets.
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