TELUS Digital Targets Outsourced Sales Gap with AI-Powered CX Solutions at CCW Las Vegas
Event summary
- TELUS Digital will showcase AI-powered CX solutions at Customer Contact Week Las Vegas 2026, June 22–25.
- Company to present a case study with Custom Ink on scaling sales excellence through partnership transparency.
- Live demonstrations of Fuel iX™ Agent Trainer and Agent Assist will be featured at Booth 1108.
- IDC InfoBrief reveals a gap in outsourced front-office sales functions, highlighting untapped revenue potential.
The big picture
TELUS Digital is addressing a significant gap in the outsourcing of front-office sales functions, as highlighted by an IDC InfoBrief. The company's strategic focus on AI-powered CX solutions aims to drive revenue growth for enterprises, positioning it as a key player in the digital transformation landscape. The upcoming presentation at CCW Las Vegas underscores the growing importance of AI and automation in enhancing customer experience and operational efficiency.
What we're watching
- Market Expansion
- How TELUS Digital's focus on outsourced sales will impact its market share in the CX solutions space.
- Technological Integration
- Whether the TNPS-driven feedback model can be replicated across different industries and client bases.
- Strategic Partnerships
- The pace at which TELUS Digital can leverage its partnership with Zendesk to enhance its AI-powered CX offerings.
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