TELUS Digital Aims to Break Telecom AI Pilot Purgatory with 2 Trillion Tokens, 20+ Use Cases
Event summary
- TELUS Digital processed 2 trillion AI model tokens in 2025 via its Fuel iX platform, demonstrating enterprise-scale AI deployment.
- The company will showcase 20+ production-ready AI use cases at MWC 2026, focusing on CX optimization and network design.
- TELUS Digital's solutions include Fuel iX Agent Trainer, Fuel iX Fortify, and AI-driven Network Design Services.
- The presentation on March 4 will feature insights from TELUS, NVIDIA, and F3 Networks on scaling AI from pilots to production.
The big picture
TELUS Digital's MWC 2026 presentation highlights the critical challenge of converting AI investments into ROI for telecom operators. With 44% of operators prioritizing CX optimization and 40% focusing on network planning, the company's proven, production-grade AI deployments position it as a key player in addressing the industry's 'Pilot Purgatory' issue. The showcase underscores the broader trend of AI-driven transformation in telecommunications, where scalable, real-world applications are becoming essential for operational efficiency and customer experience enhancement.
What we're watching
- Scaling Challenges
- How TELUS Digital's approach will affect other telecom operators' ability to move from AI experimentation to measurable business impact.
- Competitive Differentiation
- Whether TELUS Digital's 'living laboratory' approach can sustain its competitive edge in the telecom AI space.
- Market Adoption
- The pace at which telecom providers will adopt enterprise-scale AI solutions following TELUS Digital's MWC 2026 showcase.
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