TELUS Digital Partners with ElevenLabs to Scale Voice AI in Customer Service
Event summary
- TELUS Digital becomes a preferred implementation partner for ElevenAgents, ElevenLabs' AI voice agent platform.
- Partnership announced on June 22, 2026, with TELUS Digital handling deployment, integration, and governance for enterprise clients.
- ElevenAgents currently handle 1.3 million conversations daily across 80 countries.
- TELUS Digital employs over 900 AI engineers to support enterprise-grade AI delivery.
The big picture
The partnership underscores the growing demand for AI-driven customer service solutions that can handle high-volume interactions while freeing human agents for complex issues. As enterprises seek to enhance operational efficiency and customer satisfaction, the integration of voice AI into existing systems represents a strategic shift towards more scalable and personalized customer experiences.
What we're watching
- Integration Challenges
- How TELUS Digital will manage the complexity of deploying ElevenAgents across multiple CRM and telephony platforms.
- Market Expansion
- The pace at which the partnership can scale ElevenAgents into high-volume customer engagement sectors like telecommunications and financial services.
- Operational Efficiency
- Whether the collaboration will reduce onboarding time and agent turnover for enterprise clients, as seen in TELUS Digital's internal use case.
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