Customer Experience

In a world of flash sales and promo codes, Tripmasters is ditching discounts for 'Everyday Low Pricing.' Is this a gimmick or the future of travel booking?

Beyond compliance, companies are discovering that direct video for Deaf customers isn't just inclusive—it's a powerful driver of efficiency and growth.

Celebrating 30 years, Tofino's Wickaninnish Inn secures top global luxury hotel rankings. We explore how it pioneered a market and why its success matters.

As P.C. Richard & Son ties its summer sale to America's 250th, we look at the strategy behind the savings and if a 116-year legacy can win today's consumer.

As AI assistants reshape how buyers discover products, companies risk becoming invisible. Snoika's new platform aims to solve this, moving beyond SEO to help brands get found in AI-generated answers.

At InfoComm 2026, Mersive unveiled its new Tablet, a device promising to end the friction of hybrid work by unifying platforms and simplifying collaboration.

Historic Hotels of America's 2026 list isn't just for golfers. It's a map to resilient assets where heritage tourism drives premium, long-term returns.

Javelin's latest scorecard names Carefull a leader in user experience, signaling a market shift where intuitive design is now a key defense against fraud.

As 87% of consumers demand consistency, Berlin-based Strategix launches a model to unify PR, marketing, and branding. But is it the answer to a fractured digital world?

Small agencies are drowning in disconnected software. Discover how integrated platforms are freeing agents to be trusted advisors, not just tech managers.

With the hire of growth veteran Shannon Hodges, ibex is betting that the future of customer experience isn't just AI, but a complex synergy with its human experts.

Southwest and ABCmouse's new deal is more than just kid-friendly content. It's a sharp strategy to win families and a new frontier for ed-tech.

Oceania Cruises is booking voyages for 2029, a move that reveals a seismic shift in luxury travel towards long-term planning and deep destination immersion.

A new platform promises to streamline rental applications for the gig economy. But can it build real trust between landlords and tenants in an era of fraud?

Marriott's 'Across the Table' series isn't just about food. It's a strategic move to capture the modern luxury traveler by selling connection and culture.

As Forrester opens nominations for its 2026 EMEA B2B awards, the focus sharpens on 'Return on Integration'—a mandate for survival and growth in a complex market.

Claro USA and reVolver Podcasts join forces to launch Claro Música Pulso, an all-in-one platform aiming to become the dominant entertainment hub for Hispanic audiences.

A new HVAC system is a major investment, especially in North Alabama. We break down the real factors—from size to installation—that shape the final cost.

In a market of banking giants, Gulf Capital Bank makes a strategic move. By hiring a local veteran, is it signaling a resurgence of relationship-first banking?

Suntex Marinas is bundling boat insurance into its services. It’s a strategic move to deepen customer loyalty and could force the entire marine industry to adapt.