Customer Experience

When a long-term disability claim is denied, the clock starts ticking. Here’s how to understand the insurer's playbook and the legal maze you must navigate.

RealTime Reservation's acquisition of STAY isn't just a corporate deal. It's a bold move to capture every dollar you spend on vacation, from booking to checkout.

SCTE TechExpo26 unites a media giant and a broadband leader, signaling an industry-wide shift from speeds and feeds to a new era of converged experiences.

Cole West's new 176-unit theMADISON project opens in Syracuse, Utah. But in a city bursting at the seams, is it a relief valve or just a drop in the bucket?

An Ohio marketing firm is using a 'data engineering' approach to SEO, helping local businesses systematically outperform national competitors. Here's how.

Payfinia's entry into the Circuit Accelerator isn't just news—it's a crucial move to help credit unions finally compete in the instant payments arena.

A new partnership is dismantling data silos, placing AI agents at the helm of customer engagement and redefining the relationship between marketing and data.

Mobilitas IQ's launch reveals a critical truth: in the age of complex fleets and the sharing economy, the battle for uptime is won in the back office.

A private equity firm's investment in a locksmith supplier is about more than parts. It’s a bet on education, expertise, and the future of a skilled trade.

A new report reveals how geofencing, EV charging, and mobile apps are creating massive new revenue streams for convenience stores. The future is here.

Big Happy is merging cinematic 3D with real-time data, turning static billboards into smart storytellers. This is the strategic shift making our cities see you.

O.C. Tanner's new report reveals 'generational synergy' as a key driver for innovation, offering a crucial playbook for firms navigating AI's rise.

Beyond a simple rebrand, CTM's new integrations and strategic hires reveal a deeper play to solve the market's biggest data disconnect for modern business.

With the hire of veteran banker Michael Sharpton and an 18-person team, American Pride Bank signals an aggressive expansion into the Carolinas and Florida.

An executive's award reveals a deeper truth: the auto industry's future isn't about cars, but the complex data ecosystems that run them. A look inside Authenticom.

A new report reveals that team relationships and good managers are now the top retention drivers in the restaurant industry, not just paychecks.

Manchester United partners with Elevate, using AI to redefine the Old Trafford experience. But can data-driven luxury coexist with the soul of the game?

Manulife's AI leadership isn't just hype. With a $1B value projection and real-world tools, the insurer is setting a new standard for the industry.

A new partnership between Thanx and Kea is digitizing the last bastion of analog restaurant interaction—the phone order. This isn't just about convenience; it's about turning a major data blind spot into a strategic asset for growth.

With the hire of LongHorn Steakhouse veteran Monika Saxena, BJ's is betting that a data-driven focus on brand and guest experience is the key ingredient.